Product: Sears Washer And Dryer Combination Repair Clear all filters (10 of 10 reviews match)
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1.0
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Update by user Aug 28

I lost 4 days and so far (as the repairman still has not arrived) 6 hrs 11 minutes. This is time.

This is something that can not be replaced.

I am retired but when I worked my salary was around $20 a hr. So at 4 hrs a day for 4 days that is 16 hrs and if I am forced to...

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Review
#1638335 Review #1638335 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Cons
  • Foreign customer service representatives
  • Repair people who reschedule repeatedly and do not show up
  • Stupid computer answering machine
Reason of review
Poor customer service
Loss
$200
Preferred solution
Some type of compensation for my time
Tags
  • Sear Appliances
This problem needs to be fixed. I spoke with the first service center person who assured me that the tech would come back between three and six p.m. The tech has not showed up not dis anyone from sears bothered to call back to say why. I truly do nto understand why...
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1 comment
Anonymous
#1598747

My friend, that is exactly why this company has been having so many problems and shutting down so many stores. A wise person wouldn't buy any kind of appliances from this company. They may not be around much longer if you have any problems with it.

Review
#1402188 Review #1402188 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Sears, the sears appliances, and the home warranty for those appliances are complete disasters. I have a refrigerator, clothes washer and clothes dryer that are less than 2 years old. I have been dealing with the repair people for three months to have very simple...
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1 comment
Anonymous
#1595254

I agree with you. Laundromats can sometimes be as hard to get to as a pay-phone.

It really is hard work having to wash everything by hand and hang it out to dry. Sears should have just hauled the washer away and brought you a brand new one for free.

Review
#1396385 Review #1396385 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Warranty issue
The Sears store in Elizabeth City, NC is worthless. Sure, they will sell you something with a smile but, once it goes out the door, forget it. We purchased a washer and dryer a year ago, just before the one year warranty was out, the dryer door safety switch failed. We...
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Review
#1312574 Review #1312574 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Poor customer service
Loss
$1000
2.9
Details
*** Poor Sears
*** Poor Sears
We bought a kenmore Elite fridge and ken elite washer and dryer in February. This past Thursday the lid (which was tempered glass) to the washer simultaneous shattered. No known cause. The repair guy said that they would replace the lid and “wipe out”the tub. Did I...
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1 comment
Jaina J
#1520482

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both in personal safety and in making known consistent problems that Sears is well aware of, yet it appears that Sears and its reps seemed unconcerned with.Here is the link: https://complaints.consumer-action.org/forms/english-form/complaint_form/Complaint Form (also available en Espanol):"Send your consumer questions and complaints to our referral and advice hotline.

To give you the best possible assistance, we need your full name, city and state of residence, and daytime phone number. (See our privacy policy.)""If your complaint is of major consumer importance, we like to have the option of referring your name to the media (TV, radio, magazine and newspaper reporters). If you object to being contacted by the media, let us know and we will honor your request.

(See our privacy policy below.)"Thanks for permitting me to respond to your posting.J.J. Freeman (Jaina Spotted Eagle)(Et Tu Brutae)

Review
#1305227 Review #1305227 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Poor customer service
Preferred solution
Replace at no charge
1.3
Details
thank goodness i took out the warranty Sears repair fixed the washer but the dryer is still broken since 3/6/18...still waiting for a part..it is now 3/31/18..i will never ever buy from sears again...i fell like kicking myself n the a**...i am constantly calling...
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Review
#1223421 Review #1223421 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Bad quality

Sears - Terrible customer service

I have a laundry center bought 4 months ago and one day just wouldnt start. So no washer and no dryer. After numerous phone calls finally one month later a service date. The dsy if service got a call one hour before arrival time cancelled. The service date a month later...you have got to be kidding. I will never buy another thing from Sears. When you call they are no help and dont care.
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Review
#1148930 Review #1148930 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Poor customer service
1.9
Details
I purchased a Kenmore elite washer & dryer December 2016 & by April neither were working. It has taken 5 service appointments & I still don't have a working washer or dryer. I have made more than 3 dozen calls & spoken to people in many call centers around the world &...
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1 comment
Anonymous
#1360910

Welcome to sears service. Good luck and I would contact the bbb and the news media. Rochester NY

Review
#1088545 Review #1088545 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Pros
  • We could research and price products online
Cons
  • We have recieved damaged parts
  • Customer service has been unhelpful
  • We can not get a repair person to come out with out canceling
Reason of review
Bad quality
Loss
$2600

Sears - Terrible

1.8
Details
Long story short, washer not fixed, going on 3 weeks, Sears doesn't care, customer service is a joke, as well as the technicians and quality of the products. My clothes are getting ruined from laundrymats, I pulled a muscle in my shoulder from trying to wash laundry by hand and Sears doesn't care. So tired of hearing they are sorry. They are not sorry or else the problems would stop.
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Review
#1074109 Review #1074109 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Order processing issue

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews

Sears STILL doesn't get it

1.0
Details
I am eagerly looking forward to the day that Sears files for Chapter 11. I am pretty sure it's going to be in the next 12 months (before the end of 2017). In layman's term, "going out of business". The reason is simple. The same customer service failure keeps happening, and it is getting worse. People are getting more and more pissed off (and so they deserve as they went against my advice of boycotting Sears). When I got my washer/dryer from Sears, oh, how sweet the sales lady was and how prompt the delivery folks were. Yup, that was the end of my positive experience with Sears. When my LG washer started leaking water after 6 months or so, I called in for the warranty service. It starts with the infamous "we give you the window of arrival (1PM-5PM) for the technicians". This gets me to sit around my house while taking time off from work after talking to my manager. Of course, then they call me at 4:50PM to tell me that... well, we are not going to make it... well just because, no reason (was never given a reason for the tardy). hahahaha. It's funny now, but it wasn't so funny then. This happened 6 or 7 times. I can't remember exactly though. You know, after 3, you begin to lose count. This is why ALL of my coworkers know my story with Sears. Good marketing for them, since I work at a large corporation. Actually, I was just tempted to write my long and LONG story of what all went down for the next 5 months (yeah, not kidding, FIVE MONTHS after that first call), but just for brevity, I will say that the experience was a mix of total incompetency and the attitude of "I don't give a {{redacted}}". I don't understand how this attitude across the board is acceptable in any corporation that wants to sell stuff to customers and encourage them to come back. During my Sears experience, I must have interacted with at least 30 people. They all had this same attitude. Save yourself the trouble and the resulting bitterness of dealing with this soon-to-fail company. The company is doing so poorly that no one wants to lend them money to continue doing business. As a result, the CEO's hedge fund is "lending" them money. I can't wait to see the face of that CEO when the company goes down and his hedge fund goes down with it (and let me tell you, this WILL happen. Just a matter of when). Good luck getting services after they file for bankruptcy. I can't imagine what that would be like since when I had my Sears experience, they were still doing OK financially. My experience with Sears may have seemed inconsequential, but I knew at that moment that it was actually a perfectly befitting microcosm of the way Sears was run as a company. Avoid this place like a plague!
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Review
#962129 Review #962129 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Pros
  • I will like it when they are out of business
Cons
  • Incompetent employees and being lied to
  • Employee knowledge
  • Unprofessionalism of everyone
Reason of review
Poor customer service
Preferred solution
Sears to go out of business