Product: Sears Washer And Dryer Warranty Clear all filters (2 of 2 reviews match)
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Sears in Kennewick, Washington - Warranty woes

3.3
Details
My Dryer quit working on Monday, Tuesday I called Sears and found out it is still under warranty. So they made an appointment to come fix it on Wednesday between 8am and 5pm. The service technician showed up at 11am. Found that he did not have his diagnostic tool so inferred that he would be back before 5 and if not him Sears would send someone else out. I had to call Sears and set up another appointment for today between 8am and 5pm. You would think that since Sears did not follow through yesterday that I would be number one on their list. But that would be given the Service department credit for having Brains. I am still sitting here today waiting for Sears to show up. 3pm at the time of this writing.
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Review
#1502387 Review #1502387 is a subjective opinion of poster.
Product
Sears Washer And Dryer Warranty
Reason of review
Warranty issue
1.0
Details
Sears - Kenmore Elite Electric Dryer, Model 592-89474 THERMOSTAT FAILURE
Sears - Kenmore Elite Electric Dryer, Model 592-89474 THERMOSTAT FAILURE
Sears - Kenmore Elite Electric Dryer, Model 592-89474 THERMOSTAT FAILURE
I finally bought what was allegedly a high end washer and dryer and less than 1 year after install, the thermostat failed and the dryer had to be repaired. This dryer is overy lightly used - only for towels, sheets and my daughter's clothes. Picture below shows...
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Review
#956503 Review #956503 is a subjective opinion of poster.
Product
Sears Washer And Dryer Warranty
Cons
  • Inferior quality kenmore elite appliances
  • Sears failure to apply warranty from date of install
Reason of review
Damaged or defective
Loss
$257
Preferred solution
Sears pays the cost of replacing the thermostat and provides further 1 year warranty on appliances

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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