We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong.
We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler who goes through tons of clothes. I am depending on family to help wash our clothes and it's just extremely stressful and a huge burden. After the technician leaves he tells us to run a full load of clothes and I do and they get ruined, the washer doesn't drain, they soak in water and smell like mildew. I am beyond frustrated.
The technician also tells us to stop calling sears because it's making him look bad, are you kidding me?!? We are in a rural area, so every time we call, we have to wait 3-5 days to even get him out to our house. We had a service called scheduled today, he normally calls my # listed on the file and today he did not, he called my husbands cell that he as programmed in his phone because he has been to our house so many times. He doesn't even want to talk to me anymore- that's fine - just replace this lemon of a washer so we can resume with our lives.
A couple nights ago, we were watching tv on our couch and the washer randomly turned on and smelt like electrical fire, good thing we were downstairs and was able to hear this or we could have had a house fire. Needless to say, it's unplugged from the wall now.
I don't see why we are constantly having to go through these repair appointments that do not solve the problem. Apparently we have a lemon.
Just to recap, here are the issues:
-Washer does not drain water
-Washer might soon our clothes a little and then it gets hung up
-Sometimes washer doesn't spin at all
-washer randomly turns on ( I have a video of this, the control panel is not on and the washer randomly turns on)
-washer smells like electrical fire
-washer has ruined hundred of dollars worth of clothes and towels
I am begging, please help resolve this issue before I have a nervous breakdown. And I would like compensation for my clothes and towels being ruined and not to mention all of the times we have had to *** of work to be present for these service calls that go nowhere.
Most definitely going to Lowes or Home Depot for all future appliances
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Product defective, Poorly trained staff, Product quality.