Seville, Ohio
With Company response
1 comment

I have been a sears customer for years. I have bought tools, *** eaters, tractors, push mowers, and all home appliances.

The first time I don't get the extended warranty my washer breaks after a year and a half. They want 400. 00 to fix it. The bearings went bad.

You would think that something that cost 1500.00 would last longer. The only thing they offered was for me to purchase a service plan for 200.00. I guess thats what you get for being a good customer. I don't think I will purchase one more item from them.

I understand that things go wrong, but not even being two years old. REALLY!

Reason of review: Problems with payment.

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SearsCares
#917968
Sears Response

Greetings,

We are very disappointed to see you are dissatisfied with our products and services. A washer breaking down is never a good experience.

We wanted to offer our assistance for any future inquiries you may have!

Please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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