I will never buy from Sears again! One month without a washer..
They paid 1000$ for a broken drum re shipped bought another one waited another 3weeks and then had to wait another for a bolt. After a month spent in the laundrymat and money.. We called customer service and what a joke! After 5 people one lady acted like she fixed this!
She said we could pick out a washer that matches the dryer. All was great no money limit she understood this was a crazy mess just call back and let them know what washer we picked. So we spent 954.00 washer 2years old and bought 230$ warrenty. We found on that was 854.00$ so we called and they said you have a 800.00$ limit well they didn't have a 800$ washer and one that mached the dryer..
We was told we have to pay the difference and taxes. So tonight on the phone again they can re ship the 1000$ drum and pay the service men again this will be 4 times now 100$ a visit it says on the receipt.. I don't know how this customer service is staying in business no one helped and we got lied to 3 times still not fixed! So we will see calling again tonight to get it repaired!
And I hope we don't have to wait another week or I am going to get crazy on someone!
This is the most insane place I ever dealt with and I work customer service you should be ashamed of your lieing staff because I will never buy from Sears again and it's all over my Facebook about this ordeal.. I am pissed!!!!
Reason of review: Pricing issue.