Manufacturer: Sears Category: Repair Clear all filters (14 of 14 reviews match)
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September 8, 2017 I am on my third repair for the washer I purchased from Sears, the Repair Dept. out source their repair orders which none seems to be able to repair anything. Customers purchase appliance because they need them for everyday functioning but these...
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1.0
Product
Sears Washing Machine Repair
#1098126
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I have had this service since I bought my appliances 5 years ago.My washer was giving me trouble. After the wash cycle it would not go to the rinse cycle n keep putting water in. This would happen with an occasional use not every time. Dryer was leaving clothes moist....
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Anonymous
Anonymous

Sounds like sears I would call and get a refund on your contract and find a new service company. Rochester NY

1.5
Product
Sears Washing Machine Repair
#1091887
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On July 24th 2017 I called the warranty department to schedule a repair for my washing machine has nine Cycles only one is operating the associate that I spoke to treated me like a complete *** who has never used a washing machine before I've had this machine for 13...
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Anonymous
Anonymous

That is the direction they headed. The days are over when a good tech came out and repaired your appliance. I would get a refund on your warranty and use a different company. ...

1.4
Product
Sears Washing Machine Repair
#1079709
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Sears Washing Machine Repair Review

#873337
1.0
Details
Sears washer repair is the worst repair service in my area. I won't be shopping at Sears in the future.
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Customer service
Location
Value for money
We are a long standing customer (over 20 years) and our house has mostly Sears products. Service used to be good but no longer. The last three service calls had to be rescheduled and today's 3/28/2017 was rescheduled three times. So we waited seven hours not four. We...
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2.0
Product
Sears Washing Machine Repair
I liked
  • Buying in store
  • That they had the product i as looking for
I didn't like
  • Warranty replacement availability
  • Customer suppoet
  • Abusing customer service
#1026820
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I can't find where allow me to add my review for Sears service, actually I used Sears home repair service several years already since I am landlord and own many house and see its service quality gradually go down on the road, most technician is very less knowledge and...
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Product
Sears Washing Machine Repair
#1024302
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We had a technician from Sears Home Service come out to address the UE error code on our washer. He spent 10 minutes on it and told us that there is a recall related to the UE code on these washers. He gave me all the info to call but tell me to call the next day b/c...
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1.0
Product
Sears Washing Machine Repair
I didn't like
  • Feel like i was scam
#1017728
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I called Customer Service and the girl could not understand what the error was and hung up. I called the next day, they still did not see the error, but they offered me a $10 gift card. I refused because I did not want to spend more money at a Sears Store. I wanted my...
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Product
Sears Washing Machine Repair
#1004413
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Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears - Worst Possible Experience re: Washing Machine Repair/Replacement
Bosch Washing Machine under Sears Maintenance Agreement - washer is likely 10 years old, the main bearing went out just after Thanksgiving (November) 2016 - unable to use washer until repaired or replaced. 1st service: Dec 12, repair guy at house just long enough to...
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1.0
Product
Sears Washing Machine Repair
I didn't like
  • Sears maintenance contract -worst experience ever
#993413
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Called Sears back it took another week to get a second repair man this time A&E to come out and rediagnos the problem. He made an appointment to come and put on the parts he ordered on Jan 5th 2016 between 8 and 5. By 3pm no call and no repair man called Sears...
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h.kitchener
h.kitchener

The bottom line is that no one should buy a Sears product ever again, given the current state of their "customer service" unreliability. I see Stanley products is now going to...

1.0
Product
Sears Washing Machine Repair
#988022
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I own a Kenmore Elite front-loading washer and dryer pair. The washer stopped working and was making a horrible sound when I tried to use it. Upon disassembling it, I found that the "spider assembly" - the piece that connects the main shaft to the stainless steel...
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1.0
Product
Sears Washing Machine Repair
I didn't like
  • Warranty
  • Lack of product support
  • Customer servic
#986280
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