Product: Sears Washing Machine Repair Clear all filters (21 of 21 reviews match)
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Called sears about my one year old washing machine quit working ,they told me tech. service man would be there next day ,he never showed he called evening before saying he just got sears request late evening so could we reschedule . I agreed next day ,while on phone...
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1.0
Product
Sears Washing Machine Repair
#1181510
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Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

Anonymous
William

Terrible situation.Appliances were fine until they were computerized.Your complaint is wayyyyy too long ; I understood everything after the first paragraph - but you're probab...

1.0
Product
Sears Washing Machine Repair
I didn't like
  • Worst customer service ever
  • 7 service call policy unacceptable
  • Lack of accountability
#1169447
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I have been dealing with Sears repairs THIS TIME since 11/28/17 on my washing machine, dishwasher and stove. The story is so long and I am so stressed and tired that bottom line is due to whatever the tech did on December, 20 ,2017... 9 days later (squishy floor in...
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Anonymous
Phayes

Thanks I am working on it!

Anonymous
Anonymous

Contact your local news media to do a story on the terrible service. It has been working for others when they are on the news you get results in days. Rochester NY

1.8
Product
Sears Washing Machine Repair
I didn't like
  • Horrendous is the word that first comes to mind
  • I wrote it all in my review
#1167383
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October 30: Samsung washing machine will not drain. call sears to schedule repair. have to wait two weeks for a technician. Nov 13: technician replaces drain pump, says machine is working. after he leaves, I wash a load of towels. Machine still does not drain. :-( Call...
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2.5
Product
Sears Washing Machine Repair
I didn't like
  • People refused to do more than minimum
#1140466
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Contacted Sears Repair to come out and fix washer machine. Machine is not working and a load of wet laundry is locked inside. Appointment was made and confirmed for a Thursday morning. On Wednesday at 3:27 Sears sent an email cancelling the appointment. Just after they...
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Product
Sears Washing Machine Repair
#1139294
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Waited 2 weeks for a repairman to fix my washing machine. He came and said there was nothing wrong with it. Long story short it’s still not working and sears says i have to wait another 2 weeks for a serviceman.
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Anonymous
Diane Demario

Sounds familiar, purchased a water softener didn’t work had to wait 2 weeks for their service man, wasn’t sure what the problem was but did confirm water was hard! That was No...

2.5
Product
Sears Washing Machine Repair
#1138612
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Another time I called and I knew that the inventory I was looking into buying was on sears and some *** who works here told me there was no such thing as that item and called me a {{Redacted}} when I told him he was wrong I was looking at it online. I needed help...
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Anonymous
Anonymous

I spoke to Jessica on the phone and sears parts direct and she was lovely and made me feel better. You need to find more gems like her! Thanks!

1.0
Product
Sears Washing Machine Repair
#1119955
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September 8, 2017 I am on my third repair for the washer I purchased from Sears, the Repair Dept. out source their repair orders which none seems to be able to repair anything. Customers purchase appliance because they need them for everyday functioning but these...
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1.0
Product
Sears Washing Machine Repair
#1098126
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I have had this service since I bought my appliances 5 years ago.My washer was giving me trouble. After the wash cycle it would not go to the rinse cycle n keep putting water in. This would happen with an occasional use not every time. Dryer was leaving clothes moist....
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Anonymous
Anonymous

Sounds like sears I would call and get a refund on your contract and find a new service company. Rochester NY

1.5
Product
Sears Washing Machine Repair
#1091887
Reply to reviews
On July 24th 2017 I called the warranty department to schedule a repair for my washing machine has nine Cycles only one is operating the associate that I spoke to treated me like a complete *** who has never used a washing machine before I've had this machine for 13...
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Anonymous
Anonymous

That is the direction they headed. The days are over when a good tech came out and repaired your appliance. I would get a refund on your warranty and use a different company. ...

1.4
Product
Sears Washing Machine Repair
#1079709
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