Product: Sears Washing Machine Repair Clear all filters (25 of 25 reviews match)
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I am stunned at the incompetence of Sears service. I have protection agreements on my washer and dryer. My washer needs service. I call on march 11th to get an appointment. I can't get one until March 20th. Then today they call and cancel my appointment and try to...
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Anonymous
Anonymous

It is providing for your local repair company’s. Keep your money local and use a reputable repair company. Rochester NY

h.kitchener
h.kitchener

You shouldn't be "baffled" as Sears has some financial problems and is closing stores nationwide of late. It's not a good idea to buy much of anything from Sears anymore. Appl...

1.9
Product
Sears Washing Machine Repair
#1211289
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Sears - Horrible customer service and repair guy

i waited 1 week for the parts then an additonal week for the repair guy... the work came out looked at the boxes drove off never did anything im a customer and i habr a warranty
Product
Sears Washing Machine Repair
#1204569
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OVER A MONTH AGO I CALLED TO HAVE MY WASHER FIXED TOO THEM A WEEK TO GET A TECH OUT JUST TO LOOK AT IT.HE ORDER THE PART AND IT SHOWED UP IN THREE DAYS WAITED ANOTHER TWO WEEKS FOR THEM TO COME FIX IT AND THE DAY IT SUPPOSE TO HAPPEN THEY CANCEL. REALLY I ASKED THEM TO...
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Sears Washing Machine Repair
#1204208
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Washer does not provide enough water to washe or rinse the clothes correctly. Washer purchased at the end of January 2018. Contacted repair department and customer service. Repair scheduled on NEW WASHER. Customer Service does not seem to have an understanding of your...
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2.0
Product
Sears Washing Machine Repair
I liked
  • Polite people
  • Sales person
I didn't like
  • Poor customer service and merchandise
#1195366
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Called sears about my one year old washing machine quit working ,they told me tech. service man would be there next day ,he never showed he called evening before saying he just got sears request late evening so could we reschedule . I agreed next day ,while on phone...
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1.0
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Sears Washing Machine Repair
#1181510
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Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

Anonymous
William

Terrible situation.Appliances were fine until they were computerized.Your complaint is wayyyyy too long ; I understood everything after the first paragraph - but you're probab...

1.0
Product
Sears Washing Machine Repair
I didn't like
  • Worst customer service ever
  • Lack of accountability
  • 7 service call policy unacceptable
#1169447
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I have been dealing with Sears repairs THIS TIME since 11/28/17 on my washing machine, dishwasher and stove. The story is so long and I am so stressed and tired that bottom line is due to whatever the tech did on December, 20 ,2017... 9 days later (squishy floor in...
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Anonymous
Phayes

Thanks I am working on it!

Anonymous
Anonymous

Contact your local news media to do a story on the terrible service. It has been working for others when they are on the news you get results in days. Rochester NY

1.8
Product
Sears Washing Machine Repair
I didn't like
  • I wrote it all in my review
  • Horrendous is the word that first comes to mind
#1167383
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October 30: Samsung washing machine will not drain. call sears to schedule repair. have to wait two weeks for a technician. Nov 13: technician replaces drain pump, says machine is working. after he leaves, I wash a load of towels. Machine still does not drain. :-( Call...
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2.5
Product
Sears Washing Machine Repair
I didn't like
  • People refused to do more than minimum
#1140466
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Contacted Sears Repair to come out and fix washer machine. Machine is not working and a load of wet laundry is locked inside. Appointment was made and confirmed for a Thursday morning. On Wednesday at 3:27 Sears sent an email cancelling the appointment. Just after they...
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Product
Sears Washing Machine Repair
#1139294
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Waited 2 weeks for a repairman to fix my washing machine. He came and said there was nothing wrong with it. Long story short it’s still not working and sears says i have to wait another 2 weeks for a serviceman.
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Anonymous
Diane Demario

Sounds familiar, purchased a water softener didn’t work had to wait 2 weeks for their service man, wasn’t sure what the problem was but did confirm water was hard! That was No...

2.5
Product
Sears Washing Machine Repair
#1138612
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