Product: Sears Washing Machine Repair Clear all filters (60 of 60 reviews match)
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Sears in San Antonio Central, Texas - Customer service on repairing a washing machine!

1.0
Details
Really wish I would have looked up these reviews before I made purchases. My washer went out. Kenmore Elite 3years old. Part is on back order (ordered on 10/22/19) with no ETA on when it will be in stock. Was told it could be 11/22/19 before part is in stock. Since I have the “master service plan” they will reimbursement me for a rental washer. They will not reimburse delivery fee, taxes or pick up fees. I was disconnected 3 times before I spoke with someone who gave the option of making a claim and getting a rental. Every person I spoke to was rude and just kept repeating the same information over and over! No wonder Sears is going out of business!!!
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Review
#1694881 Review #1694881 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Did not resolve my problem
  • Rude customer service people
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Replace my washing machine!!!
Tags
  • bad appliances

Sears in Key West, Florida - Warranty in a job not well done

2.9
Details
Call Sears for a very loud noise my Maytag washing machine was making send someone over change some part but still the same charged some $400 call back Sears send someone else said wrong part was changed said it will cost over $500 we said no for that will buy new one but think Sears should give us a credit for first visit. Call 3 times never could speak to the right person
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Review
#1672565 Review #1672565 is a subjective opinion of poster.
Service
Sears Washing Machine Repair

Sears in Schaumburg, Illinois - LIVID!

1.0
Details
Called sears to repair washer and scheduled it for Saturday between 1-5. No phone calls or follow up and it’s 5pm. This place is a joke- I have purchased all my appliances from Sears and they just lost a good customer! I’m livid! I took my Saturday out to wait for someone that didn’t even call to give me an ETA - TERRIBLE CUSTOMER SERVICE. I’d rather go purchase another appliance from somewhere else then repair it from this awful company. I regret ever choosing this company - if there was a choice I’d give them 0 stars!
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Review
#1619192 Review #1619192 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details
I bougth a washer from Sears and as usual bought the 5-year extended warranty given prior experience with products breaking down (over the years, I bought multiple fridges, washers, dryers, freezers, ovens, diswahsers, etc. from Sears and others and know how low the...
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2 comments
Anonymous
#1625862

try going back to sears and look for extension cords plugged in and any fire danger like exit doors locked or blocked. then call your local "code enforcement".

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Review
#1443349 Review #1443349 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Indifference
  • Repair service is the worst
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unsatisfactory Customer Service

Sears in New York, New York - The worse warranty ever ! Don’t buy it!

1.1
Details
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
I purchased a washer machine and the master warranty, I end up that I need a service because the water pump broke still under the term of the warranty, sears taking 2 weeks to repair because they are waiting for the part coming from the manufacture and they won’t use the parts that have in stock , this is the worse warranty that money can buy it! I will never buy anything from dear ever again
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Review
#1421618 Review #1421618 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
I had a technician come on oct 9th of this year- havenot heard a thing since- called today 10-29-18 to be told the parts and service were cancelled on both my washing machine repair and my furnac e repair scheduled for 11-1-18 WHAT IS GOING ON?????? I HAVE A 4 YEAR OLD...
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Review
#1390654 Review #1390654 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
The technician left my house mad because we told him he was incompetent, and now refuses to return and Sears Repair won't find another technician. WTH Sears!! My washer is leaving lint on all my clothing. I have cleaned it with detergents, and using the clean on the...
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Review
#1390622 Review #1390622 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Never do business again
  • Warrant is useless
  • Repair technician
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund
Tags
  • Useless
1.0
Details
I will never buy anything from sears again. The last washing machine we bought (Samsung) lasted 1 year and 2 months. I don’t blame sears for that part. But their repair service was the worst - basically farmed out to a 3rd party vendor that’s a remote call center...
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Review
#1377738 Review #1377738 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details
Of course, the repair man said it was damaged and the machine could not be fixed. Now, it is over a month. Mom is 85 and TIRED. Going to the laundromat is very hard for her. SEARS just doesn't care. No one speaks English, I can't get a straight answer. I wouldn't buy...
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1 comment
Anonymous
#1574137

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Review
#1372957 Review #1372957 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

  1. 1192 reviews
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  3. 281 reviews
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  5. 29 reviews
Sears reviews
1.1
Details
Had a broken washer, called sears to fix it. Was told i could use the machine untill the parts came in. I went to use it three days later and it wouldn't drain. The diagnosis was for unbalanced load. Now it wont drain. Called and cancelled the order and of course the...
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Review
#1371624 Review #1371624 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service