Manufacturer: Sears Category: Repair Clear all filters (7 of 7 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Bosch Washing Machine under Sears Maintenance Agreement - washer is likely 10 years old, the main bearing went out just after Thanksgiving (November) 2016 - unable to use washer until repaired or replaced. 1st service: Dec 12, repair guy at house just long enough to confirm the bearing was out & needed replacement, drum not spinning. They tried to order rear tub assembly (which includes the bearing) and discovered it was "NLA" -No Longer...
Read more
1.0
I didn't like
  • Sears maintenance contract -worst experience ever
#993413
Called Sears back it took another week to get a second repair man this time A&E to come out and rediagnos the problem. He made an appointment to come and put on the parts he ordered on Jan 5th 2016 between 8 and 5. By 3pm no call and no repair man called Sears computer said he would be at my home between 6:30 and 8:30 PM that night. I knew that was a lie, firstly we live in rural VA and there are no street lights and if you don't know the area...
Read more
h.kitchener

h.kitchener The bottom line is that no one should buy a Sears product ever again, given the current state of their "customer service" unreliability. I see Stanley products is now going to...

I own a Kenmore Elite front-loading washer and dryer pair. The washer stopped working and was making a horrible sound when I tried to use it. Upon disassembling it, I found that the "spider assembly" - the piece that connects the main shaft to the stainless steel interior tub - had completely broken/disintegrated. Online research reveals that this is a very common problem - the assembly is exposed to water, and starts pitting/deteriorating,...
Read more
1.0
I didn't like
  • Customer servic
  • Lack of product support
  • Dishonest
#986280

Sears Washing Machine Repair Review

#873337
1.0
Sears washer repair is the worst repair service in my area. I won't be shopping at Sears in the future.
Comment
Show
I purchased a stackable one-unit washer dryer in October 2015 from Sears with the standard one-year warrantee. Several months after purchase it required a service call and supposedly the problem was fixed. Several months later the EXACT SAME problem recurred -- and again allegedly fixed. Now, three weeks after the one year purchase date the EXACTE SAME PROBLEM has occurred for a third time. Sears refused to honor the warrantee despite the...
Read more
Anonymous

Anonymous A warranty is like insurance,when you dont have it nothing can be done about it.

I purchased a kenmore front laoder washer and dryer along with the pedestals 4 years ago total purchace price $2,500 the hinge on the door has broken i had sears repair come out they said that the machine is un repairable due to the parts are no longer being made for that machine WTF its only four years old so my expensive kenmore applince is now garbage and e best they can do is offer me 10 percent off. Worst buy ever my advice dont buy kenmore...
Read more
Sears repairmen, 2 of them, said it was a manufacture defect. The washer stopped spinning. Have a service warranty on it. Sears repair has been out 7 times. This morning 8/2/16 I had an appointment from 8-12 ... no one called or showed .. i called .. they said the tech was running late to check confirmation email for better time. . so i did .. it showed tech was here .... no he wasnt .. so i called sears repair back .. they said that...
Read more
1.0
I didn't like
  • Missed repair calls
#893395