Product: Sears Washing Machine Repair Clear all filters (60 of 60 reviews match)
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1.9
Details
I contacted Sears Home Services to repair an LG washer that I purchased at Sears within the last 2 years. The technician that arrived was more interested in trying to sell me a warranty than repair the machine. He diagnosed the leak as a cracked plastic tub...
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2 comments
Anonymous
#1568502

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

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Review
#1362981 Review #1362981 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Sears home services customer service
Reason of review
Poor customer service
Loss
$369
Preferred solution
Let the company propose a solution
Tags
  • Lg Washer
Many additional calls and wait times have been omitted from this posting. We have been long time users of Sears. It is not hard to understand why the company is doing poorly. Incompetence, lack of customer service, and poor process management are leading contributors..
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Review
#1362457 Review #1362457 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
HOWEVER if I purchased the Sears Home Warranty I would only pay the $75 deductible and all parts and service would be covered. He said I could simply call and cancel it the next day or pay the $49/mo and have all the other appliances in my home covered the same way....
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1 comment
Anonymous
#1564848

I totally agree. We are experiencing nothing but grief from them.

Review
#1360486 Review #1360486 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Warranty issue

Sears - Washer/ Dryer

Update:. We had a tech come out and check the second washer. I thought it may just be a teaching session for me. Wrong! He filled a delicate load to explain how little water these new washers need now. It would not drain. He tried all his secret tricks, called the service center, tried their secret tricks. Finally a special code showed up. He started to remove the back, operating panel, they are talking ' pump not working'. I walked away mad and came back crying! I said enough. Two dryers and three washers, brand new and not working. I want my money back! I found out Sears LG are made in Korea and not well made. Sears Maytag are USA made and good quality. We went back to the store. They offered refund or exchange. We bought their Maytag brand and hope to have a better experience. Wish us luck...
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Review
#1349795 Review #1349795 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Bad quality
Sears came to do a washing machine repair 8 months ago. The part they replaced was not installed properly which caused more problems. They returned in June to fix the problem but needed a part which is on backorder. They will not call me back. Whenever I call their...
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Review
#1341002 Review #1341002 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Sears Service
Type your messaOn or about August 1, 2018, my husband Alberto Gonzalez contacted the service department for our Washing Machine and Dryer; We scheduled an appointment for 10 days later today, Monday, August 20th, 2018. The technician arrived on time but was un prepared...
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Review
#1334178 Review #1334178 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
REpair service
Loss
$800
Preferred solution
Deliver product or service ordered
1.5
Details
Sears had another company come out and look at my washer ,i have been calling for2months an have been giving the run around tell they wanting for some information an said they did get in touch with maven appliance i call Sears at least 20 times or more ,Sears isnt true...
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Review
#1317875 Review #1317875 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details

Update by user Aug 23, 2018

The small savings was not worth the problems. Paid in full last month in the store.

Still sending bills & new credit cards to another state. Found this out because the Fraud Department called again.

They stated we owe late fees & interest on zero balance. Sears has...

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Review
#1312019 Review #1312019 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Delivery service
  • Customer service
  • Repair service
Reason of review
Several things, Poor customer service, problem with delivery, problem with payment, etc
Preferred solution
A sincere apology for all the time WE SPENT ON TRYING TO RESOLVE THIS ISSUE.
2.2
Details
my Sears Kenmore washer, which is under warranty, needs a repair/parts. i was informed by the Sears' contractor that the part will not be available for over 2 weeks. this is not acceptable. sears service centers are totally unapologetic, telling me that if the part is...
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Review
#1302828 Review #1302828 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Pros
  • Back when they knew how to take care of their customers
Cons
  • Abominable customer service
  • Indifference
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
Tags
  • Kenmore Elite
1.0
Details
I’ve had a warranty with Sears for my Kenmore Elite washer, and have had a couple repairs done. I’ve NEVER had such bad service, for pretty much anything! Appointment was scheduled for Tuesday July 3rd with a 8am-12pm window. I requested text communication. No...
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3 comments
Anonymous
#1521749

What is an appointment for if not to guarantee that your issue will be addressed at a certain time? People like this manager are the reason that Sears is losing a lot of its business. Too bad...

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Review
#1298450 Review #1298450 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service