Product: Sears Washing Machine Repair Clear all filters (0 of 34 reviews match)
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Sears - Horrible customer service and repair guy

i waited 1 week for the parts then an additonal week for the repair guy... the work came out looked at the boxes drove off never did anything im a customer and i habr a warranty
Product
Sears Washing Machine Repair
#1204569
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OVER A MONTH AGO I CALLED TO HAVE MY WASHER FIXED TOO THEM A WEEK TO GET A TECH OUT JUST TO LOOK AT IT.HE ORDER THE PART AND IT SHOWED UP IN THREE DAYS WAITED ANOTHER TWO WEEKS FOR THEM TO COME FIX IT AND THE DAY IT SUPPOSE TO HAPPEN THEY CANCEL. REALLY I ASKED THEM TO...
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Product
Sears Washing Machine Repair
#1204208
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Washer does not provide enough water to washe or rinse the clothes correctly. Washer purchased at the end of January 2018. Contacted repair department and customer service. Repair scheduled on NEW WASHER. Customer Service does not seem to have an understanding of your...
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2.0
Product
Sears Washing Machine Repair
I liked
  • Polite people
  • Sales person
I didn't like
  • Poor customer service and merchandise
#1195366
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Called sears about my one year old washing machine quit working ,they told me tech. service man would be there next day ,he never showed he called evening before saying he just got sears request late evening so could we reschedule . I agreed next day ,while on phone...
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1.0
Product
Sears Washing Machine Repair
#1181510
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Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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AcidLeopardCat
AcidLeopardCat

I had defective motherboard after defective motherboard put in my Kenmore frontload washer & dryer until I turned them over to Best Buy for a $200 credit towards new LG pair t...

vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

1.0
Product
Sears Washing Machine Repair
I didn't like
  • Worst customer service ever
  • 7 service call policy unacceptable
  • Lack of accountability
#1169447
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I have been dealing with Sears repairs THIS TIME since 11/28/17 on my washing machine, dishwasher and stove. The story is so long and I am so stressed and tired that bottom line is due to whatever the tech did on December, 20 ,2017... 9 days later (squishy floor in...
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Anonymous
Phayes

Thanks I am working on it!

Anonymous
Anonymous

Contact your local news media to do a story on the terrible service. It has been working for others when they are on the news you get results in days. Rochester NY

1.8
Product
Sears Washing Machine Repair
I didn't like
  • I wrote it all in my review
  • Horrendous is the word that first comes to mind
#1167383
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October 30: Samsung washing machine will not drain. call sears to schedule repair. have to wait two weeks for a technician. Nov 13: technician replaces drain pump, says machine is working. after he leaves, I wash a load of towels. Machine still does not drain. :-( Call...
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2.5
Product
Sears Washing Machine Repair
I didn't like
  • People refused to do more than minimum
#1140466
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Contacted Sears Repair to come out and fix washer machine. Machine is not working and a load of wet laundry is locked inside. Appointment was made and confirmed for a Thursday morning. On Wednesday at 3:27 Sears sent an email cancelling the appointment. Just after they...
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Product
Sears Washing Machine Repair
#1139294
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Waited 2 weeks for a repairman to fix my washing machine. He came and said there was nothing wrong with it. Long story short it’s still not working and sears says i have to wait another 2 weeks for a serviceman.
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Anonymous
Diane Demario

Sounds familiar, purchased a water softener didn’t work had to wait 2 weeks for their service man, wasn’t sure what the problem was but did confirm water was hard! That was No...

2.5
Product
Sears Washing Machine Repair
#1138612
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Another time I called and I knew that the inventory I was looking into buying was on sears and some *** who works here told me there was no such thing as that item and called me a {{Redacted}} when I told him he was wrong I was looking at it online. I needed help...
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Anonymous
Anonymous

I spoke to Jessica on the phone and sears parts direct and she was lovely and made me feel better. You need to find more gems like her! Thanks!

1.0
Product
Sears Washing Machine Repair
#1119955
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