Product: Sears Washing Machine Repair Clear all filters (60 of 60 reviews match)
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1.0
Details
I bought a washer alone with sears protection plan in 2015. My washer stop working on April 18, 2018. April 19, 2019 I filed a complaint. Representative scheduled for a repair man to come on April 22, 2018. No repair man showed up. They called again and said...
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Review
#1295583 Review #1295583 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service

Sears in West Dundee, Illinois - Worst company to deal with

1.0
Details
Sears, I have been waiting 9 days for you to fix a repair that I have already paid for. Your company is the worst to deal with, I have spoken to over 12 people and each one is more rude than the one before them. Tried to call the cooperate office and two people who answered phone refused to give out their names were down right bad. I can't believe sears pays employees' they are terrible; sears you are wasting your money on your employees. I still have a washer that is a year and a half old and is still not fixed; sears when are you going to do your job that I paid you for? I will tell all people that I know never to use your company, they will regret it. If you would like to call me and discuss your lack of service, I would appreciate it.
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Review
#1290124 Review #1290124 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Loss
$300
Resolved
1.0
Details

Update by user Jul 25, 2018

after over a month the parts were finally order, arrived and installed

Original review posted by user Jun 25, 2018

being a Sears customer for over 50 years and refraining thousands of customers to Sears for products and service now they can’t take care of their own customers . I have been on the phone with Sears every day since 19 June trying to solve a problem that their...
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Review
#1288336 Review #1288336 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Customers service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The company doesn't follow through with anything....the left hand does not know what the right hand is doing and the customer get blindsided.....awful company...thats why they are in trouble... We have been waiting almost a month for a washer to be fixed and they keep...
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2 comments
Anonymous
#1499778

Completely agree. Just spent three hours over the last two days trying to get somewhere with a “manager” that didn’t listen to a thing I said.

Kept asking me things I had already told her. I had ordered two purses and received a pair of shoes...

not even close!!! Now I have nowhere to take it and they won’t send out the merchandise I purchased until I send them the shoes I don’t even need.

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Review
#1279454 Review #1279454 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Service or the quality
  • No care for customers and horrible customer service
  • Negligence
Reason of review
Poor customer service
Tags
  • Sears And Terrible Service
1.0
Details
The only reason I didn’t give sears zero stars is because the app won’t let me. This is the worst service I have ever experienced!!!!!! I have called numerous times to get my washer repaired. They have canceled twice and I have taken off of work. They have no regard...
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1 comment
Anonymous
#1475033

I'd gladly trade your "nightmare" for mine. You need to realign your priorities and realize that your problem is a common one.

It is a simple mechanical failure, likely out of warranty due to age.

If I were you, I'd be careful with the word "nightmare" unless you want the Harpies of Fate to descend upon you like an invading army. Actually, I'm pretty sure you don't even understand the definition of the word or its common vernacular.

Review
#1247712 Review #1247712 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details
I will never purchase another item from sears again and will inform all my friends in the reason why. I should have knowen better as years ago i ran in to the same problems with repair and in billing , now i have to fined a local repair service and deal with some one...
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Review
#1247191 Review #1247191 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Preferred solution
Service your product
1.3
Details

Update by user Jun 05, 2018

June 4, 2018 a service tech. from A&E called at 2:28 pm and said he would be here in about 45 min.

he had one call before me. He asked me what the problem was and I briefly explained what has transpired.

At 4:00 the service tech. arrived and from the first moment I...

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1 comment
Anonymous
#1471978

Sears is a joke, contact the bbb and your local news media it will get you fast results. Rochester NY

Review
#1243873 Review #1243873 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Customer service and the use of su contractors
Reason of review
Warranty issue
Loss
$800
Preferred solution
full refund and remove broken washing machine from premises

HORRIBLE COMPANY! RUN AWAY FAST! Sears!

1.0
Details
Purchased Kenmore washer and dryer machines February 2017. Washer machine had problems from Day 1. The transmission has been rebuilt two times. All belts have been replaced at least two times. Now, the motor needs to be replaced. Case was opened to replace when technician determined it could not be repaired. Sears replacement Specialist Debbie left me a message today (4/27/18) basically saying {{Redacted}}. This company needs to really go bankrupt and out of business. SEARS!!! HORRIBLE COMPANY!!!!
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Review
#1242677 Review #1242677 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details
After I got fed up with their contracted service, I demanded to get a Sears technician. 2 Weeks ago the last technician told us he was ordering a new control panel. I called to follow up on it today (1 week and a half later) and I was told that technician said my...
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Review
#1239458 Review #1239458 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Useless customer service staff
Reason of review
Poor customer service
Loss
$250
I’ve been trying to get washer fixed had warranty for washer at the time sears technician waited for my warranty to run out to say nothing wrong with washer Thats not true my washer made my clothes smell Stretched out my Victoria Secret my clothes fated from turning so...
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Review
#1235059 Review #1235059 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund