Product: Sears Water Heater Repair Clear all filters (3 of 3 reviews match)
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4.1
Details
Friday I called your customer service to set up an appointment to have my hot water heater serviced because I had cold water, long story short I set up an appointment with a rep. from customer service and I was given an appointment of Wednesday 10 am., I called to...
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Review
#1170164 Review #1170164 is a subjective opinion of poster.
Service
Sears Water Heater Repair
Reason of review
Poor customer service
Preferred solution
Customer care training on courtesy and respect to customers
our water heater is under warranty so of course I called Sears to fix it. They couldn't fit me in for a week believe it or not. When the tech finally arrived 2 hours late,he told me the part would come the next day and went so far as to show me on his screen that he...
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2 comments
Anonymous
#1330060

.....your an id*** plain and simple. if your think that his complaint was because the tech was 2 hours late then you are probably still buying Sears stock and failing in the department also.

When you get done with your Trump protesting for the day and read this I hope you realize that being 2 hours late was NOT the reason this consumer had an complaint. In fact the are AT LEAST 7 (seven) other unacceptable issues the consumer mentioned in the post that contributed to this post. SEARS is going out of business for a reason -and I can guarantee this customer is not going bankrupt so guess who is more responsible ?

Sorry that would be a difficult question for you so the answer is below if you want to quiz your intelligence .......Also - Tip- stop buying Sears stock so you won't be trying to pump a failing company with ignorant comments.

Answer - the customer is more responsible

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Review
#970702 Review #970702 is a subjective opinion of poster.
Service
Sears Water Heater Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

SEARS WATER HEATER WARRANTY ISSUE

1.0
Details
SEARS WATER HEATER WARRANTY ISSUE
SEARS WATER HEATER WARRANTY ISSUE
SEARS WATER HEATER WARRANTY ISSUE
Recently my Kenmore water heater that was purchased in February of 2013 stopped working. After some simple triage steps I was able to determine that the honeywell gas valve was faulty. Like the rest of you, I had to call on Thursday to have a sears technician has to come out to diagnose the my faulty honeywell gas valve for a convenient 89$ before they would order and "warranty the defective 3 year old part. I think this is a crock of *** but that is a whole separate discussion. A technician by the name of Richard shows up on Friday and confirms that it in fact is a faulty gas valve but also notes, he has to install the part for a $180. When I tell him that was not what Sears had told me over the phone, he simply packs up his stuff and leaves. I then called Sears to figure out if the installer does in fact have to install it and it is confirmed that they do not require the installation by their technician. I was told by a warranty rep that because the installer wouldn't order the part or leave me with one, they would be ordering the part and it would be rush delivered to my house. When I call on Monday to check on the status of the part order, it was no where to be found. Now they have to send out another technician on Tuesday from 1-5 to triage the same exact thing and order the same exact part that was diagnosed on Friday. To complicate things to the nth degree, my wife is 8 months pregnant. I don't assume Sears will contact me or care about this whatsoever but i did want to document it for the rest of you that are even thinking of walking into a sears to purchase a new appliance on sale, screwdriver set, or even a toaster oven, that is "covered" by the all mighty sears warranty. On the plus side, Sears has left plenty of room for improvement if they don't go out of business first. Disgruntled Customer
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Review
#860722 Review #860722 is a subjective opinion of poster.
Service
Sears Water Heater Repair
Cons
  • Kenmore
  • Warranty
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • Sears Worst Customer Service
  • Sears Warranty Repair Problems
  • Water Heater Warranty
  • Honeywell Gas Valve

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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