Product: Sears Water Heater Replacement Clear all filters (3 of 3 reviews match)
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Sears in Minneapolis, Minnesota - Warranty Of water heater

1.0
Details
Their service is a POS! Called a week ago, appointment was scheduled for today. Tech was a no call no show during appointed time frame. Now I have to wait 7 days again for someone to come out if they even show up.
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1 comment
Anonymous
#1756567

Dont wait for sears use a locall repair company even if its under warranty i would still pay to have it repaired before i let one of there scam artists touch my appliance

Review
#1668289 Review #1668289 is a subjective opinion of poster.
Service
Sears Water Heater Replacement
Reason of review
Poor customer service and warranty issue
Loss
$500
Preferred solution
Deliver product or service ordered

Sears in New Braunfels, Texas - Executive customer service

2.8
Details
I have a water heater that we bought two years ago with a protection agreement. The water heater went out yesterday day. Sears took 24 hours to figure out they could not replace it due to stock and cannot install it even if they did have one because they have no installers. Now they want to pay me $824 in total when that is only the cost of a new water heater (minimum); with Installation it is twice that.
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Review
#1451621 Review #1451621 is a subjective opinion of poster.
Service
Sears Water Heater Replacement
Bought our water heater from Sears October 2013 with 12 year warranty. It started leaking & quit heating 3 days ago, contacted them & was told it would take 1 week to recieve the replacement. This is unacceptable, dont care if we got the exact replacement just want hot...
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Review
#1200095 Review #1200095 is a subjective opinion of poster.
Service
Sears Water Heater Replacement
Reason of review
Order processing issue

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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