i have this Kenmore water heater for 6 years with 9 years warranty . service came about 2 years ago replaced a part for free ( that wasn't fun, phone call after phone call , waiting and waiting ), it seems the problem come again this year, the top of the heater is slowly leaking water and start rust badly .so I call the service ( of course over hours between waiting and transferring )they said they will send a tech out (in two weeks)to find out what is the problems and that will be 79.99 no matter what , and I will be paying additional cost for the labor of the installation if it qualify the warranty .
if it dosent qualify the warranty I have buy myself a new tank plus 80 dollars.
I look at my receipt the tank was only cost lees than 300 , so for around 200 dollars more I can just go get my self a brand new water heater with no headaches.
I guess its time to looking a reliable and honest company buy my next water heater .
Product or Service Mentioned: Sears Installation.
Monetary Loss: $750.