Product: Sears Water Softener Repair Clear all filters (3 of 3 reviews match)
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Paid tech to repair water softener unit from Sears and paid $335...was not fixed either time

1.0
Details
Tech Sears sent a guy twice to fix water softener unit from Sears. He lied about it being fixed and didn't realize this until months later when we had water test performed and it showed no water softener in water. Online it states 100% guarantee to fix it. Nothing about 90 day period. Unlike a refrigerator that has been fixed to show if it's working--a water softener unit cannot show you it is not working until you realize the salt tablets are not going through this unit. We paid $335 to have it fixed and still not working properly. Customer service solutions dept has done nothing to compensate us or fix it. Maybe Better Business Bureau can help.
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Review
#1700060 Review #1700060 is a subjective opinion of poster.
Service
Sears Water Softener Repair
Pros
  • Like sears products
  • We like sears products
Cons
  • Bad customer solutions dept will not fix what i paid to be fixed
Reason of review
Poor customer service
Loss
$335
Preferred solution
Full refund

Sears - Hole in water softener

1.6
Details
There's *** in the bottom of my sears water softener, so i call the Sears Water Softener line, to schedule a repair man andI have been on hold now for 35 minutes, with some real lousy music playing. What good is the warranty if you can't even get them to answer the phone.
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Review
#1416857 Review #1416857 is a subjective opinion of poster.
Service
Sears Water Softener Repair
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Deliver product or service ordered

Sears - Water Softener Repair Review from Denver, Colorado

1.0
Details
Have a Kenmore water softner. It broke down. I still have water in home so no big deal. I call sears for repairs. Repairman comes out. Finds problem and says he needs to order a part. So I pay the man up front. I have an appointment for next week. An hour later after he leaves I go to wash my hands, I have no water at all. I spend the next 6 hours calling sears trying to get someone back to get water back on. You end up calling the Phillipines which in turn sends a message to denver dispatch. No one ever responded. I would be living with out water for a week. Thank god for my son in law. What if I was a disabled person and did not have anyone. Their system is awful. Still no call back from sears. They could care less. Oh best part. One of the reps told me to hire a plumber. I will never buy any sears product ever again. I see why their company is failing.
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Review
#924881 Review #924881 is a subjective opinion of poster.
Service
Sears Water Softener Repair
Reason of review
Bad quality

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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