Product: Sears Website Clear all filters (68 of 68 reviews match)
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I went to Sears.com and bought an electric cooktop on sale. I also purchased the installation services. When the inventory of the order came up after purchase, it was noted that the installation was for a "gas double oven." I shrugged it off until my installer called...
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1.8
Product
Sears Website
I liked
  • Sale price
I didn't like
  • Poor customer service non english speaking personnel
  • No one knew what they were supposed to do about my problem
  • Delay delivery delay installation service
#1130705
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IMHO - I Can See Why Sears Won't Be Around Much Longer
She advised that although the Amazon Tap Alexa was no longer for sale by Sears, she assured me that it was available through one of their vendors: iseedealz. She was very thankful that I brought it to Sears attention. After waiting for approximately six (6) hours, I...
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Anonymous
Anonymous

It's not great anymore , shop somewhere else everything they touch is a disaster. Eddie said they have plenty of customers they don't mind chasing more away. They have so many...

Product
Sears Website
#1051137
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How hard do you think it would be to create an online layaway site that works ? My attempt to make a final payment and have the item delivered I purchased from Sears.Com was anything but easy, in fact I was unable to process the final payment. Multiple customer calls,...
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Product
Sears Website
#1030247
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Sears Website Review

#497748
Wow. Bought a shed online and the process was horrendous. Their website does not help u to determine how many of each item you need. So I over and under bought. Anoyher trip to their Home Store. They could figure out how to return the product. Finally they figured out to use a store credit and then transfer that credit to the new purchase. What a disastrous management team. Just took all of 30 minutes to do a three minute transaction. All in all...
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As usual Sears has another online screw up. Tried to register my Sears MC that the sales clerk talked me into getting for a $10 discount. But when I went to register it online at Searscard.com, the links did not work and I kept going around in circles for 45 minutes...
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2.2
Product
Sears Website
#982407
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I'm done shopping at sears. 3 strikes and you are out. Strike 1: I had to wait 2 hours past the time i was told my oil change would be done. Never told they were short handed or anything. Just left me stewing. And to top it all off on the final receipt at the top where...
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1.0
Product
Sears Website
I didn't like
  • Done shopping at sears 3 strikes and you are out
#978365
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Sears basically tricks you into a purchase that is not available for pick up by telling you that it is. Then I telephone their customer service, which Sears sends their customer service overseas so that you are speaking with a foreigner who does not fully understand.
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1.0
Product
Sears Website
I didn't like
  • Customer service and being hung up on
#825640
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I bought a mattress and box spring via a customer service rep. Sears delivered regular box springs vs correct low profile. When I had the time, 91 days later they would not honor a returen. So, I bought another boxspring online at Sears. The website allowed for the...
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Product
Sears Website
#813962
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Sears refuses to let me make a payment in the store because their website is down. I made every payment on time or early on line but now that I'm trying to make the last payment the site won't work. I have called to complain about it 5 times and I always get the "wait...
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Trenton, Ohio
Product
Sears Website
#801604
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Bought a lamp for my DLP tv and it lasted about 45 days. The original lasted around 4 years. The first time we ran the TV with the new lamp for a prolonged period (7-8 hours) the lamp failed. Sears told me after 30 days there is no warranty. Really? A product that...
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2.2
Product
Sears Website
I liked
  • Convenience of online ordering
I didn't like
  • Lack of accountability
  • Value
  • Quality
#762637
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I went to the Sears website to order and iPad because I wanted something light I could use I in the hospital post surgery. The site advertised an iPad Air 4 but when I clicked to place it in my basket it came up as the iPad 3. I then went to the customer service chat...
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Product
Sears Website
#755121
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