Sears. Where else? … Would you get exposed to fraud, let down on your order, treated like dirt and all at YOUR additional expense!!)
Update by user Feb 23, 2013
Thanks for the advice 'Get a Life". Going into the store seems like a good idea, unless you have purchased on-line from an international location.
I don't really think it's a credible option. Also interesting to hear your experience with multiple complaints. I don't think Sears will try to track my IP address when they already have my name and address. Anyway, why should I worry when everything I've said is true.
This is the worst customer service I've ever experienced. Thanks for your comments
Update by user Feb 03, 2013
GOD is like SEARS ... He has everything!
... And Sears thinks it's like God, a law unto itself!
Sears acts for its own good not that of its customers. Even when it advertises and promises a sale and secures the payment it believes it has the divine power to cancel without notice. Sears doesn't seem to believe in telling you the truth either. They offered a refund and then claimed not to have taken my payment. They blamed a 3rd party supplier who had never even been informed of my order. They exposed my credit details to potential fraud so that the bank made me replace by card. They produced a succession of "customer service" reps so that I hardly ever communicated with the same person twice.
The result? I am left angry and out of pocket without the promised product. Even letters to the CEO and Chairman appear have hit the garbage for I have had no acknowledgement or response in a month.
I would not advise anyone to purchase on-line from Sears.
Sears don't giveth but Sears taketh away
Update by user Jan 30, 2013
Sears ‘HAPPY CUSTOMER’ team just give me the blues!
Sears talk the talk but MISERABLY FAIL TO WALK THE WALK.
HERE’S THE ADVERT … Sears BLUE RIBBON team is supposed to make nearly all of their most disgruntled customers happy. Not my words but those of Sears Divisional President’s who said ‘Blue Ribbon, is designed to handle service calls that had gone bad’ and that these calls “go to a special team … totally empowered to do whatever they need to do to make the customer happy — without interference from managers or anyone else up the organizational chain” resulting in ‘Sears Home Services currently retaining 96 percent of its ‘BLUE RIBBON’ customers’.
HERE’S THE TRUTH … The Blue Ribbon Manager contacted me around a month after postal letters to Sears top brass. After an initial hollow, generic apology Sears stated that my account was fraudulent and that I should sort things out with my bank!!
The HAPPY team sure have a bizarre approach to sorting out my problems.
After so many emails to Sears, I would have hoped that their Manager might have had a better understanding of the issues. While it tested my patience (yet again), I explained that I had brought the fraudulent activity to their attention and that I had (in writing) an admission from Sears security centre that the fraudulent activity resulted from ‘a vendor which seemed suspicious’.
The Happy Team did not acknowledge, never mind address the fact that Sears failed to supply the purchased item after I accepted their advertised deal. Similarly, there was no appreciation of the considerable trouble and loss that resulted exclusively from Sears reneging on the deal.
The rest is a similar pattern to before; i.e. I write a series of 4, often detailed accounts offering any additional information that might be required – Sears to date ignore my communications.
Sears BLUE RIBBON contact was a bolt from the blue. However, I’m blue in the face explaining and look like being left with the blues.
I bought from Sears as their website stated ‘When you purchase a product from us online, … We'll ensure its safe delivery ... We look at it as fulfilling a promise’. THIS, IN MY EXPERIENCE, ADDS INSULT TO INJURY.
I now trust Sears even less than before and cannot see them ever honouring their advertised deal. I have now made it a crusade to warn others; Be very cautious and sceptical of any appealing Sears offers. It’s not just that may be disappointed, but that you could have your credit details compromised, have to pay to discuss this with their security centre, waste hours with a series invariably different ‘customer service’ reps AND, if you do get the BLUE RIBBON team the only way they’ll make you happy is if get pleasure from JOKES!
My view? – I have been cheated and abused and so I intend to let as many know about it as possible.
(The only positive is that I believe Sears are aware to the potential impact of www.pissedconsumer.com)
Original review posted by user Jan 25, 2013
Where else, other than Sears, would they advertise a sale and then default after accepting payment?
Where else, other than Sears, would paying by credit card expose you to potential fraud forcing your bank to change your card details?
Where else, other than Sears, would they ask you to call their centre while you pay international rates for half hour dialogue that end nowhere?
Where else, other than Sears, would you be passed around a succession of “customer service” representatives who appear to have no interest in helping?
Nowhere else. Just Sears.
Place an order at your peril. I tried to buy a cell phone and instead bought additional expense, shocking service and a whole lot more trouble than I anticipated.
Surely the executive management would wish to have these failings addressed? I wrote to Chairman Edward S. Lampert and CEO / President, Louis J. D'Ambrosio. A month later and I haven’t got a reply from anyone.
My recommendation?? – Buy ANYWHERE else than Sears.
Product or Service Mentioned: Sears Credit Card.