Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

Set up repair appt on Oct 22nd which was scheduled for Nov. 25th; no Saturday appts.

Received email and phone confirmations about my 8am-noon time slot. Waited and checked in several times before 10am on Nov. 25th, each time my appt. was confirmed.

At 10:30am, the estimated time of arrival for repair tech was between 10:45 & 12:45pm. At 12:40pm, received call telling me a tech called out sick and my appt. needed to be rescheduled. I had to take a vacation day at my job for the Nov.

25th appt., still no Saturday appts even after all that. If only PC Richards was up in Orange County, NY. I've been a loyal Sears customer for over 20 years, not anymore. I'm also filing a complaint with Dept.

Of Consumer Affairs & NYS Better Business Bureau.

Also Yelp will be hearing from me about the disgusting customer service I received from Sears. No wonder they are not the store they once were, they should just go out business.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like