I am a pissed off former employee of Sears. I worked at Sears for a year after I graduated high school I did not want to go to college after high school so I choose to work at Sears and that is the worst decision I have ever made. I have quit Sears and will be attending college but this is why Sears sucks and why it has over 1500 complains here on pissedconsumer. I accepted a job as a cashier because that was all they offered at the time. It was a part time job. Within one week of me being hired 8 of the 16 cashiers the store had quit. Which meant that I was working full time hours. But I got none of the benefits and all of the ***. At Sears cashiers are measured on 4 metrics. The first and most important to management is credit applications. Sears expects its cashiers to get at least one credit application for every ten customers they service. The next is shop your way rewards enrollments. In this area Sears expects 3 out of every ten customers. The third is amount of time spent with each customer. Sears expects all proccesed transactions to take less than two minutes no matter how much the person is buying. The fourth metric for Sears cashiers is not customer service but amount of money that they make for the store. There were people that I worked with who were written up for not making the company enough money. And they were working in a department where every item was either on clearance or buy one get one free. How is it their fault that the company had a great sale that day.
Sears has a customer satisfaction survey it is at the bottom of your mile long reciept and the first question on the survey asks if you have a credit card for Sears. So how does that measure the satisfaction of customers.
I quit because I could no longer deal with the evil soul suckers that are Sears Holdings Corporation.
I will be reaching out to every one I know. I will be going on every compaliants site and every social networking site. And I will make sure that no one ever spends another dime in any of your stores.
And for those of you that do not know Sears and Kmart are the same company now. So do not spend another dime at either of these stores.
Spread the world. Sears does not care about its employees and it certainly does not care about its customers.
Product or Service Mentioned: Sears Credit Card.