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We chose Sears to renovate our bathroom. Sears is a big company, we thought they can provide good service and aftercare.

What a mistake. They've outsourced several different contractors. It was always difficult to have them on time, Sears didn't help much with arranging appointments – they didn't even get back to us sometimes.

The WORST part is they don't finish their job and we have an open ceiling for months–all we needed was to get the job inspected so Sears can seal the ceiling. Customer service rep. says they sent an inspector but we refused. I'm not sure why Sears didn't tell us an inspector was coming. She threatened me to pay the rest of balance or else they'll close the case and hand it over to an attorney but why should I when the job isn't done?

I had to schedule an inspector myself but Sears wouldn't send anyone to finish the job since they went "legal" on us already. Obviously, that was a threat since I get a letter from their collection DEPT. on the day of their deadline for us to pay the rest of payment. Ridiculous.

Why does Sears lie? Why are they being so rude, inefficient, and unprofessional?

I'm so ready to pay for the rest when the job is done AND to have nothing to do with Sears ever again.

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Sears Response

unhappyconsumer2013, we’re sorry for the inconveniences and frustrations you had encountered in reference to the completion of your restroom. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to assist. We would like to have one of our case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (unhappyconsumer2013) and the phone # used at time of purchase to smadvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

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