I have to say this was the worst purchasing experience I have ever had.
My husband and I ordered a Black Kenmore refrigerator from our local sears. It had really nice features and more importantly it was a larger fridge that met the height requirements of our kitchen (Needed short! under 68") We dealt with a pleasant salesperson, were in and out thinking our fridge would be delivered the following Saturday. We Bought it on 3/23 and requested delivery on the 31. Salesperson said no problem.
We await our confirmation call friday the 30.. find it odd that we didn't get one. I called customer service and was told we were wrong delivery was slated for 4/7. Not happy about it but it was still before we were moving in our new home so it was alright... Mind you it took half an hour to get through to their automated Indian call center. Funny thought I was calling my local customer service desk...
Anyhow the fridge comes.. In white. Now even the delivery guy has to call the auto call center... five minutes on hold and rep barely speaks English. We then had to explain ourselves three times because they couldn't understand us. Finally the rep understands we need the fridge in black...... and he says its back ordered for at least two weeks. Can maybe delivered on 4/21. They did offer to set up the wrong fridge and swap when the other one came--but all I could envision was banged walls and scratched floors in my new kitchen.
We weren't moving in until 4/21 anyhow so.... with regret this was ok.... but we were pissed.
Fast Forward to today because mistakes have been made a few times now I wanted to call ahead to confirm delivery. I confirm it with a rep in the customer center and hang up. A half hour later i get a call from the local store rep who says "Ooops you wanted a black fridge? Actually we ordered a white one again, you must have gotten lost in the system or they didn't take care of it at the call center. Change to black was never made and we cant get you that until at least 4/27" are you KIDDING Waiting a month (from ordering time) for a Fridge? INSANE they did offer that -I- could come to the store and pick up a compact fridge until the right one came. Yes, lets strap that to the top of my Honda Civic..... At this point I wanted a significant discount for my troubles. I may have asked a bit much but we ARE talking not one, not two, but over three whoopsies here. And no one took responsibility it was the computers fault for dropping my order out of the system or some ***
FOrget that, cancelled my order and went to Orville's. They offered next day delivery. I almost cried.
Half hour after that Sears rep called me back trying to sell me another fridge model!! HAH!!!!! You guys are INSANE