Purchased new mattress from SEARS and 32 days later mattress had a hump in the middle. Called SEARS and they said that they would bring out a replacement mattress.
No problem. Replacement mattress came and the guys said that they had a lot of returns on this specific mattress. A week later the "new" mattress had lumps in it. Called SEARS to refund our money and they said that we were out of the 30 day window for refunds but they would replace the mattress or we could up grade to a better mattress but we would have to pay the difference in price.
Nothing said about the mattress being flawed or how can we make this better for you. Just no refund.
Now there you have the "smart" way big business, and their lawyers, go to keep from refunding a customers money on flawed material, just keep replacing it and eventually they will give up and go away.
Shop at SEARS again, I don't think so.
Product or Service Mentioned: Sears Replacement.