I made a fairly large order from Sears with two electric gift cards. Upon seeing a mistake on the order I canceled the order.
So I come to find out that they would not refund the funds back on the original gift cards. They said they have to send a physical gift card to me and that it would take 7-10 days.
What kind of company does this? I have never seen a modern company not refund the amount back to the gift card immediately. There is no reason they cant refund the amount or at the very least issue a new e-card.
So, now I'm out that money for two weeks and I can't finish my purchase with sears.
I will now have to place an order elsewhere as I need those products before 2 weeks.
This is not how you treat people who want to spend money with your company. When I receive my cards, I will sell them and never purchase anything at Sears again.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.