Update by user Mar 29, 2015
Still no sulfur damage on the old ac unit we put back in the window. Unlike the sears junk this one has held freon so long it wore out the high speed fan relay in the control board.
Took me about an hour to fix it. I imagine if I would have called Sears repair they would claimed sulfur got inside the relay, and scurried off as fast as possible. That reminds me it late in the day when they showed up way back when, and they may have not wanted to work late.
Kmart bought sears after running Kmart into bankruptcy. What does that imply about sears holdings
Update by user Jun 28, 2014
We are still using the old ac we put back in the windowafter the sears junk leaked all the freon out. Sears holdings please tell your ignorant ac guys that the black stained coils is from the oil that leaked out of the compressor. Sears is not concerned about customer service and will not stand behind their product.
Update by user May 29, 2013
Sears would not honor the warranty to this day. I even put the old air conditioner that I had taken out when I installed the freon leaky Sears ac, back in the same window when they wouldnt fix the new one.
It was in the window 6 or 7 years and now has been back in for over a year more.
Sears where is the sulfur damage on this 8+ years running unit in the same window? They did send me a full page report on sulfur but havnt trained their technicians to distinguish it from oil.
Original review posted by user Jun 27, 2012
Sears came to fix our 1 year old air conditioner the freon had leaked out. They ordered parts and left.
a week or so later they returned and claimed it had sulfur damage grabbed the parts we picked up at the post office and left. thoroughly inspected the unit. What the *** Sears tech claimed was sulfur was the leaked refrigerant and oil that had been blown all over the condenser. DO NOT BUY FROM SEARS.
I have called them 3 times and and all they can say is sulfur. They get quiet when I ask about an airborne test DONT BUY SEARS.
Monetary Loss: $300.