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Customer service
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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I bought a mattress and bed frame with my purchase and the mattress was defected. It did not measure standard Queen size and was too short for the bed frame, so I had to return it.

Queen beds are 80X60 and this one measure 76X60 a clear defect and not my fault. I purchased the item with Half in gift card form and half on my credit card. I only return the mattress and sears decides to refund me in gift card form and I was clearly told that I would be credit back to my credit card which I only was credit $20 and $250 in gift card. That's just ridiculous!

If I would have known that is what they would do I would have cancel my whole order.

I wanted the gift card to be applied to the bed frame I kept but the customer service reps at sears seem to not be able to "override" a system because they are incompetent lazy people who didn't even ask for my order number when i called or use my name. I had to ask for a manager and she also seem to be worthless in assisting.

Product or Service Mentioned: Sears Manager.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

I didn't like: Customer service, Return policy, Refund process.

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