Sears worst customer service ever!
I got my refrigerator about 6 months ago.It started having problems and called.
The repair man came and ordered a part that took more than a week to arrive. When he put the part it was worse. The refrigerator was completely ruined. Hundreds of dollars in food spoiled.
Called again and took another week to come. Scheduled to come from 8am-noon. Arrived at 3 or 4pm. Ordered a part and now i have to wait 8 more days for them to come again.
I complained but, the manager was very rude. They also hanged up on me 2 times.
I called the National something and they said that they could not do anything.They are a horrible company.
Review about: Sears Repair.
Monetary Loss: $1.
You May Also Like
"We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times...."
Read more
"I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..."
Read more
"Bought new washer dryer, dryer was delivered damaged defective, delivery driver saw said it knocks but said it works, complained but driver left, dryer started smoking had to call fire..."
Read more
"Went to purchase the Amazon Tap Alexa at Sear's.com. After adding the product to the "Cart", a different product was reflected thereat : Naxa NX 319 Portable CD Player with..."
Read more
"A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..."
Read more
"I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..."
Read more
"Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front..."
Read more
"We bought a bathroom sconce at PB (Mercer Double Sconce, chrome finish). After a couple of years it showed huge areas of rust and black as the chrome peeled off...."
Read more
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
I had all the parts replaced and the delivery was on time after i spoke with steven sears attorney team on the comsumer help line
Dear Mariela,
I am sorry to hear about the unsatisfactory service you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Mariela) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Select Reason