My husband called our local sears store to find a digital photo frame for my mom on christmas. They immediately transfered him to a call center in Alabama (mind you we live in Michigan). We were guaranteed that the frame was in stock at the warehouse and could be shipped to our store. So we went ahead and ordered it.
That was on the 16th of this month and we were promised that it would arrive between the 22nd-26th.
On the 17th they took the money from my account. I went online to check the status of our order, and it said that as of December 18th, it was cancelled. No call, no e-mail, no word what so ever on this cancellation. But they still took our money. I called the sears customer service line and I asked why my order was cancelled and they said it was because they didn't have anymore in stock. The woman I spoke to was very rude and when I asked about getting my money back, she said that it would take about 3-5 business days to process the refund. Now I have to spend what little money I have left to find my mom something else, 4 days before christmas.
I'm beyond pissed. I'm literally on the *** of tears because I have no idea what I'm going to do for her gift now.
So please take my advice and don't EVER shop at sears. I would hate to hear about someone else getting robbed like we did.