The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA.
I have a service contract with them, and I try to get my Heat Pump unit fixed – sold a few years ago by SEARS – since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call.
So my advice to everyone – STAY AWAY FROM SEARS.