Bought a washing machine for new apt to be delivered on moving day. Apartment wasn't ready on moving day so couldn't take delivery; called Sears. Efforts to cancel delivery were stonewalled. Things got so bad my daughter was on the phone trying to cancel, I was on internet and phone trying to cancel, all 3 efforts given different information. Hours after delivery time I discovered they had canceled my entire order -- washing machine and delivery.
After days of being told I'd get credit for machine but not delivery charge, Sears backtracked and claimed they couldn't credit my 'type' of debit card, would credit for delivery charge and told me they'd sent a check (without informing check had been cut). Waited 10 days, called after not receiving check, requested they try crediting debit card again. Check arrived, I tried to cash it -- GOT CHARGED $15 FROM BANK SINCE SEARS PUT A STOP PAYMENT ON IT WITHOUT INFORMING ME OF STOP. 2 more weeks of calls got me promises from Sears to 'look into it' and 'get back to me.' Now I'm told there is a 1) check in the mail for total charge including delivery 2) 10% discount on next purchase 3) $15 gift certificate to cover bank charge. This is the best I'm going to get from Sears.
I'll give them an A+ in three areas: empty apologies, empty promises and successful hangups from call center employees with undecipherable accents.