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Your advertising and sales pitches are false and your products are horrible. The Kenmore Refrigerator I bought lasted five months and it broke.

It took a week to get a repair man to our home. And the advertised protection under the manufacturers warranty was a big lie. We lost over $250.00 worth of food spoilage and when we called the number given, we were told that we only have that protection if we spent the money to get an extended warranty.

And they would have charged us over three hundred dollars for a refrigerator that cost $500.00. What a rip off

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Sears Response

HWolfe2,

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. We are truly sorry for the troubles you have experienced with your refrigerator. We realize how important it is to have a working refrigerator in your home, as it stores your food, drinks and medicines. We do our best to make every interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (HWolfe2) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Anonymous
#699136

Everything Sears does is to get you to buy the extended warranty or protection agreements. That is where they focus on making money, the optional extras.

That being said always read the agreements and warranties themselves. Verbal, written and legal promises are all different things.

Unless food spoilage is covered/written in the manufacture warranty you wont get it.

I always divide the cost of appliance service agreements by 3 because that's how many service calls you could pay for after the manufacture warranty expires.

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