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Here I am sitting at home waiting for the service repair person to show when Sears calls to say they are not coming and they cant reschedule for 9 days. Sears does not think it would have been better timing to call before the service was schedule and they also think the email confirmation was a tenative not a commitment.

Last time I will use these guys. They cost me half a days vacation and do not think they shoudl have to make up for the imposition.

I will not reschedule as I can not ever be sure they will come.

Monetary Loss: $1000.

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Anonymous
Edinburg, Virginia, United States #24236

I guess the word "confirmation" doesn't mean "to confirm" anymore. I think if companies like this were held to higher standards by some regulatory agency, regular consumers wouldn't be getting the shaft so much.

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