I will never buy another product from Sears ever-they have the worst customer service I have ever came in contact with-First this joke of a service they have-I had to take the morning off from work to wait around for them-Not sure if they are coming from Canada or what-they gave me a timeline of 8-12-1130 called them -it takes 2 days for them to find your account-then they tell me they have a previous phone number on my account I explained to this dip that I have spoken to 2 different to update my information-Not sure she even understands english-then after I tell her I am very upset -she puts me on hold and says she called dispatch and he is on his way?? I received a call 10 minutes later-he will be here in 45 minutes-now I could of had a local repairman here this morning but no I *** work and wait around-not to mention it takes them 3 weeks or more to get you set up with a repairman! Not impressed-if they are that backlogged they should hire more people-my washer is a piece of junk as well and they will not stand behind because I didnt purchase a warranty-my washer is only a year old-I shouldnt be held hostage to purchase a warranty-they should stand behind their products!!!UGH
Monetary Loss: $1200.