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This past tuesday I put a repair order for My moms Kenmore side by side. I could not get an appt until Sept 16.
I asked how can I get this earlier and they transferred me to a supervisor. She read from the same scrip as the other agent. No help. I was told to keep checking on line on the email I was sent.
I have been checking 2-3 times a day. I have called 6 times and each time given a "NEW'' Special number. It re routes back to scheduling. Today I was given another number.
This time the person was not so nice. Again similar script. I explained all the above and he said he was sorry. I asked if he or someone can get an earlier appt.
Again scripted. I said what is my mother to do? He said have her"WAIT" I said what did you say? He repeated it.
How rude. I joking said this is why I also record this conversation . He then hung up.
I am pleading with you to help get a service tech asap.
I am sure its the compressor. If we wait until next week then the service will tech will have to order parts which can take a lot longer.
Can you help please contact me
User's recommendation: Do not buy.
Preferred solution: Deliver product or service ordered.
Sears Pros: Good product.
Sears Cons: Horrible service.