Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Went to the Tallahassee store twice, 60 mile RT, to replace a warranted Craftsman pruner. Out of stock.

Store clerk said "just order it on line and we'll replace it when it comes in." Fine so far. Ordered it 13 Oct, got a confirmation email that said it would be avail for pickup 2 DEC. So they charged my card on 13 Oct. Not too happy about a 7 week delivery of a standard Craftsman item; they have a lot to learn about online orders and delivery to the store.

I'm a pissed consumer and won't be buying anything from Sears. If this is an indication of their standard service, it's no wonder they're struggling to survive.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Deliver product or service ordered.

I didn't like: Warranty replacement availability.

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