Update by user Jun 02, 2015
Serviceman arrived to find that the replacement parts were broken as well. The ultimate solution is to replace the unit with a new one.
What a waste of time and money. This experience does not bode well for Sears in the future.
Original review posted by user Jun 02, 2015
Purchased a new refrigerator from Sears that was delivered on the 20th of May. Out of the box "new" but the ice maker did not work and the installation was shoddy including unsecured door handles. Called Sears to book a service call and was advised that the soonest date available was 02 June as they would have to order and send in replacement parts. The phone representative offered that if the parts arrived early, we could call back and possibly find a sooner service day and time. The parts arrived by the 29th of May but Sears representative said their schedule was too full and though we could reschedule for a later date if it was not convenient, they could not move the appointment up. The appointment was for 10 a.m. to 2 p.m. today: Order Number: 000708442322295
Brand & Product: KENMORE REFRIGERATOR
Service Date: TUESDAY, JUNE 02, 2015
Arrival Window: 10:00 AM - 02:00 PM
As of this writing, no service person has called or arrived. Sears obviously has distilled incompetence to a near perfect level. They sell shoddy products, have shoddy practices in installation, and provide shoddy or no service. Spend your money elsewhere and save the aggravation for something more important in life. Sears is not up to existing in the 21st century and given their track record, probably won't survive.
Product or Service Mentioned: Sears Installation.
Reason of review: Poor customer service.
I didn't like: Delivery a broken new refrigerator.