On October 27th-2016 I purchased a leaf shredder and maintenance agreement. I returned it the next day and was told the sale was going to be voided.
They never cancelled the maintenance agreement! Now I receive a $139.00 bill plus a late charge of $ 20.00. My wife talked to one of the phone associates for over 25 minutes. Resulted in another phone number.
I called and was told to call the cancelation department- they were closed. Associate # 2576 accepted the return on Register # 909 in Joliet, Illinois.
Useless phone numbers: 1-800-827-6655 1-800-549-4505 1-888-246-3750 1-800-573-1088 1-800-203-9631 1-800-246-3756 BBB is next step if I don't get this charge removed from my Sears card. I won't be embarrassed by your lack of customer service in that store.
Review about: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $159.
Preferred solution: Full refund.
I didn't like: Cancellation policy of maintenance did not take place.