Not resolved
Customer service
Exchange, Refund and Cancellation Policy

On October 27th-2016 I purchased a leaf shredder and maintenance agreement. I returned it the next day and was told the sale was going to be voided.

They never cancelled the maintenance agreement! Now I receive a $139.00 bill plus a late charge of $ 20.00. My wife talked to one of the phone associates for over 25 minutes. Resulted in another phone number.

I called and was told to call the cancelation department- they were closed. Associate # 2576 accepted the return on Register # 909 in Joliet, Illinois.

Useless phone numbers: 1-800-827-6655 1-800-549-4505 1-888-246-3750 1-800-573-1088 1-800-203-9631 1-800-246-3756 BBB is next step if I don't get this charge removed from my Sears card. I won't be embarrassed by your lack of customer service in that store.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $159.

Preferred solution: Full refund.

I didn't like: Cancellation policy of maintenance did not take place.

  • Maintenance Plans
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