East Hampton, New York
Not resolved

Purchased a Sears Vac in Oct of 2014, removed it out of box in spring of 2015 as I was away for the winter. Used it less than 3 hours it stopped working so I called Sears to honor their one year warranty.

Made two separate calls each lasting more than one and one half hours, spoke to more than a dozen people and departments, got nowhere except more and more frustrated.

Was finally disconnected after almost two hours on second call, life is too short to suffer through this kind of service. I'll take the loss but will never buy anything from Sears again.

Reason of review: Warranty issue.

Monetary Loss: $120.

Preferred solution: Let the company propose a solution.

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