Bought a 60 inch LCD made by Sharp in September of 2013. It developed a defect within 30 days.
Called Sears and they advised that we had to contact SHARP. Contacted SHARP and they did some troubleshooting and made a new case file. That was the last that we heard from them. Ended up taking it back and exchanging it for another one of the same make and model.
Sears tried to put an extended warranty on the sale. They said that they wanted to apply the cash rewards to the warranty. We declined the warranty and they advised that they points would post to the account. The points never posted.
We called customer service for shop your way and they have no record of the transaction! We have the receipts. The dates dont match. They only show the return of the defective set.
Nothing on the new one. IT appears that Sears retail pulled a fast one on their end to not award the points.
Customer service said we have to take this up with the store.
Monetary Loss: $100.