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I purchased a Simmons Beautyrest Mattress and boxsprings from Sears & Roebuck on April 21, 2013 and like the person who bought the Simmons Beautyrest Mattress from Sears in Los Angeles California, it sunk in the middle after only 6 weeks and I paid 561.88 plus tax and supposedly that price was half price. I will never ever buy anything from Sears again, especially not a mattress.

Sears is the worst, absolutely worst place you can purchase a mattress. You would be better off sleeping on the floor instead of buying a mattress from Sears & Roebuck at any location.

Monetary Loss: $803.

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SearsCares
Sears Response

Dennis1956 , at Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We are terribly sorry for the experience you have had with your mattress. From your post we can certainly understand why you would be upset and would like to help. At your convenience please send the following information – contact #, screen name (Dennis1956), phone # used at time of purchase to smadvisor@searshc.com – We look forward to speaking to you.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

SearsCares
#680505
Sears Response

Dear Dennis1956,

We are so very sorry to hear that you are not happy with the purchase and quality of your mattress. We understand why you would be upset by this situation. My name is Misty with the Sears Cares team and we would like to speak with you about your mattress to see how we can help you. Please send the following information – contact #, screen name (Dennis1956), phone # used at time of purchase to smadvisor@searshc.com and we will be in touch to assist you with a resolution. We look forward to speaking with you soon.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

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