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We purchased a ride on mower from sears fort myers.They dropped the price to $876 wich we thought was a great deal....

it was a discontiued line and had been reconditioned full warranty still applied. Well this turned out to be a nightmare after renting a trailer and picking it up we got it home and it was broken stuck in reverse. As there system takes 24 hours to update they were unable to assist .. and just passed usfrom one person toanother and several phone calls.

After requesting the mnager call us back they again refered it back to the sales person who advised he would follow up. This continuedinto the next day where they told us we were responsible for the cost to fix it luckily at thetime a regional manager was there and advised them it was a warranty claim. A tech came out and advised theframe was broken and the vehicle could not be fixed..... so basically they sold us a lawn mower that was never going to work....

late that day we recived a call they advised us they couldnt give us a replacement as it was discontinued so they offered to give me back my money they are all heart... i am not happy with this resolution as we would never have chosen to deliberatly buy an unsafe faulty piece of equipment.. i wanted a replacement as of yet no positive outcome has been reached...

i believe the store manager in fortmyers new it was broken and thats why shegave us such a good deal.....shame on you sears fort myers been a loyal customer for years and your store is a disgrace....

Review about: Sears Claim.

Reason of review: Damaged or defective.

Monetary Loss: $1400.

Preferred solution: I would like a replacement lawn mower comperable to what i purchased.

I didn't like: Extremly poor management.

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SearsCares
#917407
Sears Response

Hi there!

We are extremely upset to hear about your recent purchase experience with us. If there is anything we can do to assist and turn your experience back into a positive one, please reach out to us at one of the following:

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

 

Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any inquiries they may have! Thank you, SearsCares

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