I was in line on black Friday this year waiting for sear to open at 4AM!!! Once inside I rushed to electronics to purchase the 55" LED samsung tv!
I ordered it and was told the system was down but to go ahead and pay for it and come in the next day for pick up. I went in Saturday and was told that they didnt have the TV and that they didnt know when they were going to get it! How do you take a customers money and promise them an item later say that you may not get it for another month, 2 months or even 3 months. Oh and the manager later said they may not get it from Samsung at all!
UNACCEPTABLE if you ask me. The "operations manager" later said that its my fault and that they sold out which means I was not one of the first in line so I should understand. The battle isnt over and belive me I will be walking out with the TV i paid for.
But I will never shop at sears again and a lawsuit is in the works. Im going to get them for all the emotional damages and stress they have caused me.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $2999.