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I purchased a stackable washer and dryer on 05-09-2009 and purchased the extended care warranty.My washer recently stopped working and I called Sears to have to have them fix my washer and they told me they could not fix it because the serial number had been washed off.

The serial number sticker was placed INSIDE of the washing machine. It is inevitable that a sticker will be washed away if it is placed inside of the washing machine where water continuously hits it.

Sears had said there is nothing they can do about it when it is there mistake.They just lost a very loyal customer.

Monetary Loss: $600.


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Sears Response

alopez, we would like to apologize for the trouble you are encountering with trying to get your washer repaired. From your post we can certainly understand why you are upset and would like to speak to you. At your convenience please send the following information – contact #, screen name (alopez), phone # used at time of purchase to smadvisor@searshc.com – We look forward to speaking to you.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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