I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares????...Read more
Sears fine jewelry is a rip off i purchased 2 diamond rings for mothers day and found a better deal somewhere else that same day when i went back to return the rings i was told it would take 6 weeks for corporate to write me a refund check and mail it. I dont see why i...Read more
Sears Associate Claiming $25 Discount With New Approved Sears Credit Application. I wanted two cooking pans for a total of $80 but was told a successful Sears credit application will discount $25. Sears associate charged my personal bank card $55 plus tax and...Read more
Sears Customer Care Review
by anonymous #946551
Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
Sears Customer Care Review
by anonymous #940404
Horrible customer service!!!!! Even supervisor is rude!!! I will never ever buy anything from SEARS!!!!!!
Sears Parking Review
by anonymous #827359
I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
Other Product Review
by anonymous #605472
Sears service sucks big time!
Unbelievably bad customer service. I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service,...Read more
My husband and I have been loyal Sears customers for over 30 years. Each of the 8 houses that we have built has had Sears appliances. We currently have all of our appliances under maintenance agreements, but are extremely disappointed in the service that we have...Read more
I purchased a Christmas tree (color switch plus) from Sears by Kmart online last Christmas. It says it has a 3 year warranty. I put the bottom piece on the stand it lit up, then the 2nd piece. It lit up. Then the last piece and it lit up. Perfect. I put it away and it...Read more
I advise that you NEVER order anything from the Sears vendor "FastMedia." I ordered something online through Sears via "FastMedia" on November 3 for a November 13 delivery. It didn't arrive. I received an update on November 11 that FastMedia had shipped the product...Read more
My newly purchased refrigerator has done bad....food has spoiled...and after making four call to repair....unable to get a reasonable appointment. First call was on October 8.....second call October 10....third call....October 12.....fourth call...October 13. I...Read more
I bought a tablet at Sears last Monday and the gal that sold it to me said that I had 30 days to return it and no questions asked. This Monday (1 week later) the guy rang up the return and the ticket said "return denied" and said to call 1-800-830-2186 so I did. I...Read more
Kenmore 50gal gas water heater made 'loud' humming noises a month after installation. After spending hours researching it (not a warranty issue according to Sears) turns out it is caused by vibration on an internal shield. Sears is aware of the issue because I...Read more