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I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares???? NO!!!!!!! I have spoken with sooooo many Sears representatives and not even one can speak to me with honestly not demonstrate and sympathy and/or emotions to the fact that I have two...
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Sears fine jewelry is a rip off i purchased 2 diamond rings for mothers day and found a better deal somewhere else that same day when i went back to return the rings i was told it would take 6 weeks for corporate to write me a refund check and mail it. I dont see why i would have to return the rings and wait 6 weeks for a refund i wrote them a check and it only took seconds to take my money so why does it take so long to return it? To top that...
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Anonymous

Anonymous you get what you pay for. Stop going to a department store for diamonds, if you care that much.

Sears Associate Claiming $25 Discount With New Approved Sears Credit Application. I wanted two cooking pans for a total of $80 but was told a successful Sears credit application will discount $25. Sears associate charged my personal bank card $55 plus tax and secretly charged new approved Sears cards(plural) for $10 and $15 to add up to my $25 discount! Sears Citibank operator was reluctant to close account and first suggested I contact my...
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#810658

Sears Customer Care Review

#946551
1.0
Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
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Sears Customer Care Review

#940404
Horrible customer service!!!!! Even supervisor is rude!!! I will never ever buy anything from SEARS!!!!!!
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Sears Parking Review

#827359
5.0
I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
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Other product Review

#605472
1.0
Sears service sucks big time!
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Unbelievably bad customer service. I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service, how may I resist you?". Then I heard the phone being shuffled, and he said "Sears customer service, how can I help you?" He must have thought he was off the microphone when he...
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1.0
#778162
My husband and I have been loyal Sears customers for over 30 years.  Each of the 8 houses that we have built has had Sears appliances.  We currently have all of our appliances under maintenance agreements, but are extremely disappointed in the service that we have experienced when we have scheduled appointments.  Out of 5 scheduled appointments, a technician has shown up once.  On a scheduled appointment day, we have had a "no show"/ no call,...
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#761528
I purchased a Christmas tree (color switch plus) from Sears by Kmart online last Christmas. It says it has a 3 year warranty. I put the bottom piece on the stand it lit up, then the 2nd piece. It lit up. Then the last piece and it lit up. Perfect. I put it away and it is now November. Time to put up the tree again. So I put the bottom in. Nothing lights up. The rotating stand it attaches to that came with it works fine. The power goes through it...
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I advise that you NEVER order anything from the Sears vendor "FastMedia." I ordered something online through Sears via "FastMedia" on November 3 for a November 13 delivery. It didn't arrive. I received an update on November 11 that FastMedia had shipped the product using the tracking number I was given by Sears on November 4. The package did not arrive on November 13. I emailed FastMedia about my concerns on November 12 and did not get a...
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Anonymous

Anonymous Maybe Sears should own the fact that fast media is taking artists and others website products, marking them up and offering for sale an item they don't have to sell.

Anonymous

Anonymous Unfortunately, I did not check reviews of Fastmedia before ordering via Sears.com. Did you ever receive your shipment or a credit to your Sears card?

#735333
My newly purchased refrigerator has done bad....food has spoiled...and after making four call to repair....unable to get a reasonable appointment. First call was on October 8.....second call October 10....third call....October 12.....fourth call...October 13. I requested to speak with the manager of the repair department and after what appeared almost 10 minutes being put on hold, no response. At the time of purchase of my refrigerator....I...
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Anonymous

Anonymous I wonder if you realize, that Sears doesn't MAKE refrigerators. DON'T complain about Sears for your fridge not working... complain about the MANUFACTURER.

I didn't like
  • Lack of answers
#717789
I bought a tablet at Sears last Monday and the gal that sold it to me said that I had 30 days to return it and no questions asked. This Monday (1 week later) the guy rang up the return and the ticket said "return denied" and said to call 1-800-830-2186 so I did. I told them who I was and what the problem was and they wanted to talk to the sales guy. They finally did the return like they should have in the first place. It took about 1/2 hr. To...
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1.0
#712118

Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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Top Rated Products Manufactured by Sears

Kenmore 50gal gas water heater made 'loud' humming noises a month after installation. After spending hours researching it (not a warranty issue according to Sears) turns out it is caused by vibration on an internal shield. Sears is aware of the issue because I stumbled across a service bulletin that describes the repair for it. Then 1 1/2 years later the t/p valve fails... Sears wants to charge a service call to determine if its a warranty...
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#703354