State: California City: San Francisco Clear all filters (18 of 4625 reviews match)
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Do NOT buy a refrigerator from #sears. #Sears has failed MISERABLY on their customer service, fulfillment and logistics with me. I am a #Cisco employee who was using the employee discount program which I will be advising Cisco to terminate with Sears as this experience...
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1.0
I didn't like
  • Lack of item promised
  • Avoidant
  • No communication
#650406
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I have a dual all Gas Oven and a repair person was sent out to check the issue with the oven. Sears must use 3rd party repair folks because this person was horrible and still after 3 weeks no response back after leaving several messages to find out what can be done to...
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2.5
#645336
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Both walmart and target told me my credit card couldn't verified so i was unable to place my orders. Initially, i blamed on walmart but as target also had the same reaction, I thought something more was going on. I finalized my order with target using another credit...
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#499755
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SEARS CUSTOMER SERVICE

Sears
#1104149
BAYVIEW NEIGHBORS. PLEASE PURCHASE YOUR APPLIANCES ANYWHERE EXCEPT AT SEARS. THRY HAVE THE WORST CUSTOMER SERVICE THAN ANY PLACE I'VE EVER KNOWN. AND THE REPAIR TECHS ARE EVEN WORST. OVEN OUT SINCE EARLY AUGUST.
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With Official Company Response

-First scheduled dryer repair: no show/no call -Second scheduled dryer repair: took another week! -Rebate for loss of my time: promised; not delivered for 10 weeks -Third scheduled dryer repair when dryer broke again): 8am appointment turned into prolonged wait,...
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SearsCares
Sears Response

Srogers66, I saw your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry...

#443371
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With Official Company Response

I did have stock with sears until I started working with sears in the appliance repair dept. Very upset with how we treat our customers, lying by overbooking, & for people with warranty's and purchase for sears go to the back of the line. While customers with no...
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Anonymous
buynomore

after 5 service calls ref. still wont work (Samsung) talking to these people is like talking to a baby, no wait a baby craps itself that's more then anyone at sears customer h...

#437504
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With Official Company Response

Dear Edward Lampert, I have been a loyal Sears customer for many years. I bought my refrigerator (Kenmore) in 7/09 from the beginning the freezer was freezing up. They came out twice and just defrosted and adjusted the doors. After the third time they sent an expert...
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Anonymous
jkaemmerer

Sears reports 9th straight quarterly losshttp://www.usatoday.com/story/money/business/2014/08/21/sears-earnings/14356709/Bad company (i.e. management), worse products...this d...

Anonymous
Anonymous

Don't buy another refrigerator from Sears for any reason. Go anywhere else but there if you don't want more headaches.

#410123
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With Official Company Response

I never thought I'd be writing to complain about service from Sears but they seem to have fallen a long way. We purchased a new induction cooktop in August 2012 and four months later it stopped working, completely. We had 3 service calls over the following month...
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Anonymous
Already been there

Good luck, if I relate to pass experience with them, you might have to wait for a very long time and maybe they will even have the nerve to ask you to pay !

SearsCares
Sears Response

Dear Gorbymd: My name is Susan with Sears Social Media Support Escalations team. We are sincerely sorry that you are having difficulties receiving credit for the induction co...

#390246
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We have had Sears service contracts on our appliances for years. Our microwave broke. Sears repair came to fix it. They said the plastic piece that made the glass turntable move was broken. They ordered the piece. It never came. We contacted them over and over again...
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Anonymous
Urlyin

Sears policy states if you have the protection agreement and they are replacing your appliance they give you market value for what they are replacing, usually more than you pa...

#347186
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I drove to seasrs for a hour in heavy traffic. I needed a hedge trimmer. It showed in stock. When I got there I could get no one to help me. I ran someone down. The trimmer I wanted was out of stock. I asked if they could sub another. They looked at me like I was...
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#316227
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With Official Company Response

Bought a $300 premium gas mower in April, 2011. This is the second one I have purchased from Sears in 3 years. It would not start today. I brought it in and was informed that I would be responsible for parts, labor and shipping(!) tio get it repaired. I did not buy...
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arty
arty

I bought an extended warranty for $600.00 and got the run around when trying to get parts to fix it. BTW...the mower cost over $3000.00 and broke down after 6 months. If they ...

SearsCares
Sears Response

Dear Swenson, My name is Stephanie L. and I am with the Sears Social Media Escalations team. I have just read your post and would like to apologize for any poor customer s...

#298500
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