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My husband purchased a shirt and pants in august. He never wore them so i found the receipt and tried to bring them back. I was shocked to find that after 30 days there are no exchanges. Not even store credit. The clothes were never worn and had the tags still on. ...
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Anonymous
Anonymous

You were shocked that clothes bought more than two months ago couldn't be taken back? What else are you shocked by? That summer is hot? Money is green? Since this has to be 50...

2.3
#946753
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I recently made a purchase online that was well over 200.when i went to submit the order i noticed my old address was still on i changed the address and submitted my order a email was sent to confirm and my suprise my old adress was still on the order.i called the...
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#931290
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On February 10th of this year i purchased an elliptical bike from Sears, manufactured by Best Choice Products. When the bike was delivered four days later I was extremely excited. I called my neighbor right away to see if he could assemble it for me. (I also paid him...
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1.0
#823778
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Long story short Ordered a fridge for my tenant as hers had stopped working and was promised a delivery date 5 days out. The night before received a call that it would be an additional 7 days, unacceptable given the old one was not working...when I called Sears totally...
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3.0
I liked
  • I will like it when they are out of business
I didn't like
  • It was the worst
#707090
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With Official Company Response

To whom it may concern, I’m writing you to voice my concerns about a recent transaction I had at a local Sears Outlet Store. I’m not one to normally complain but I've been so frustrated with this that I feel that I have to say something. My wife and I were in need of...
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Anonymous
NotAStoreAnymore

This is the future of Sears and the Kenmore brands-outlet stores and franchises that don't get the same training or have enough experience around to point things like differen...

Sears
Sears Response

Anonymous, My name is Liz and I am with the Sears Social Media Support Team. I found your comment here and want to offer some assistance. We sincerely apologize for the disa...

#436364
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With Official Company Response

Placed an order on their website on May 11th, it was supposed to be fulfilled by a 3rd party, eNiche fullfillment. After my ship by date coming and going. I contacted sears.com, no response but got a survey about how my Customer Service experience was. I called, they...
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Anonymous
Anonymous

NEVER EVER purchase anything from the Sears website that is sold by a third party vendor. 99.99% of the 3rd party vendors will either: never send the product once paid for, n...

Sears
Sears Response

Anonymous414977, Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience with purchasing ...

#414977
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With Official Company Response

Purchased a LG washing machine 2 years go. From the moment I purchased the machine I experienced oil like marks on my garments. It has progressively worsened and about 8 months ago I had two technicians come out to inspect the machine. They both acknowledged that the...
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Anonymous
Gigi

Join the 1,124 complaints on LG washers at http://www.consumeraffairs.com/homeowners/lg_washing_machine.htmlMy machine was from Home Depot. My conversation with LG service wa...

Sears
Sears Response

Samantha1207, at Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We u...

#413691
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A while ago I bought a dish washer at Sears, and signed up for their installation for $269. It seemed expensive, but the expense was better than the hassle of trying to line up a third party installation on my own. I wasn't home when the Sears guys arrived, my wife...
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#376546
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Ordered a small flat screen TV online for a very good sale price, received a confirmation email and an estimated arrival date. As this TV Supposedly came from a store (I had a "salescheck number" as my only proof that it came from a store-still don't know which...
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#317724
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Worst ever. Never again. I purchased a large work table for my company. I thought a brand like Sears would stand behind the purchase. They shipped it through another vendor Tiger Supplies. The Table arrived very damaged. I called the same day to have it replaced. 8...
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Anonymous
Reviewit1929

I expect Sears to stand behind their vendors. It should not make a difference if Sears shipped it or the vendor the endorse. If they are going to put their brand name on the s...

Anonymous
Angela

Sears online is a \"market place\" . Sears online allows other websites to use their domain. This is to give the consumer more choice. If the item purchased on sears.com is fr...

#307155
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