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My husband purchased a shirt and pants in august. He never wore them so i found the receipt and tried to bring them back. I was shocked to find that after 30 days there are no exchanges. Not even store credit. The clothes were never worn and had the tags still on. Thats a shame. I dont think I will be going back to Sears. Mrs. Rosemarie Young Lapebera@gmail.com
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Anonymous

Anonymous You were shocked that clothes bought more than two months ago couldn't be taken back? What else are you shocked by? That summer is hot? Money is green? Since this has to be 50...

2.3
#946753
I recently made a purchase online that was well over 200.when i went to submit the order i noticed my old address was still on i changed the address and submitted my order a email was sent to confirm and my suprise my old adress was still on the order.i called the customer service line an hour after the order was put in to correct the address i was told i cannot change my address i asked to cancel the order as i live over an hour away and havent...
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On February 10th of this year i purchased an elliptical bike from Sears, manufactured by Best Choice Products. When the bike was delivered four days later I was extremely excited. I called my neighbor right away to see if he could assemble it for me. (I also paid him 40 dollars for his time) Well, three hours later he was still trying to assemble the bike with poor directions and several missing parts. I called Best Choice that day and requested...
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Long story short Ordered a fridge for my tenant as hers had stopped working and was promised a delivery date 5 days out. The night before received a call that it would be an additional 7 days, unacceptable given the old one was not working...when I called Sears totally insulted me on two occassions trying to "buy me off" by offering coupons and gift certificates off future purchases...the tenant did not have a working fridge, why on earth did...
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3.0
I liked
  • I will like it when they are out of business
I didn't like
  • It was the worst
#707090

With Official Company Response

To whom it may concern, I’m writing you to voice my concerns about a recent transaction I had at a local Sears Outlet Store. I’m not one to normally complain but I've been so frustrated with this that I feel that I have to say something. My wife and I were in need of a new gas range and visit the Sears Outlet store in Fall River, MA. I frequently shop at Sears and have a basement full of Craftsman’s tools to show for it. The Outlet store...
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Anonymous

NotAStoreAnymore This is the future of Sears and the Kenmore brands-outlet stores and franchises that don't get the same training or have enough experience around to point things like differen...

SearsCares

SearsCares Anonymous, My name is Liz and I am with the Sears Social Media Support Team. I found your comment here and want to offer some assistance. We sincerely apologize for the disa...

#368641

With Official Company Response

Placed an order on their website on May 11th, it was supposed to be fulfilled by a 3rd party, eNiche fullfillment. After my ship by date coming and going. I contacted sears.com, no response but got a survey about how my Customer Service experience was. I called, they gave me a phone number for the 3rd party, called, it was disconnected. Googled the 3rd party another number, also disconnected. It has been over a month since I placed my order and...
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Anonymous

Anonymous NEVER EVER purchase anything from the Sears website that is sold by a third party vendor. 99.99% of the 3rd party vendors will either: never send the product once paid for, n...

SearsCares

SearsCares Anonymous414977, Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience with purchasing ...

#349977

With Official Company Response

Purchased a LG washing machine 2 years go. From the moment I purchased the machine I experienced oil like marks on my garments. It has progressively worsened and about 8 months ago I had two technicians come out to inspect the machine. They both acknowledged that the machine is causing the oil stains but they could not ascertain were it was coming from. After numerous phone calls to sears, numerous visits to sears stores to speak to an area...
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Anonymous

Gigi Join the 1,124 complaints on LG washers at http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
My machine was from Home Depot. My conversation with LG servic...

SearsCares

SearsCares Samantha1207, at Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We u...

A while ago I bought a dish washer at Sears, and signed up for their installation for $269. It seemed expensive, but the expense was better than the hassle of trying to line up a third party installation on my own. I wasn't home when the Sears guys arrived, my wife was. They looked at our old dishwasher and said that the hookups weren't to code, and they would leave, with our dishwasher if we didn't cough up another $250. What could my wife do?...
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#317481
Ordered a small flat screen TV online for a very good sale price, received a confirmation email and an estimated arrival date. As this TV Supposedly came from a store (I had a "salescheck number" as my only proof that it came from a store-still don't know which store it was). I waited and waited, and inquired, and waited for ONE MONTH. Finally, the good folks at Sears agreed to credit me and apologized, telling me that it was an "out of...
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#271382

Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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Top Rated Products Manufactured by Sears

Worst ever. Never again. I purchased a large work table for my company. I thought a brand like Sears would stand behind the purchase. They shipped it through another vendor Tiger Supplies. The Table arrived very damaged. I called the same day to have it replaced. 8 days later, after numerous 1 hour calls and countless emails - no response. Don't even think about purchasing online from these folks. You will be lost in a meaningless wasteland of...
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Anonymous

Reviewit1929 I expect Sears to stand behind their vendors. It should not make a difference if Sears shipped it or the vendor the endorse. If they are going to put their brand name on the s...

Anonymous

Angela Sears online is a \"market place\" . Sears online allows other websites to use their domain. This is to give the consumer more choice. If the item purchased on sears.com is fr...