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This review entitled “DIEHARD Battery Warranty Services or lack thereof “ denotes and showcase the abysmal distraught-disgraceful experience that one can expect from warranty services provided by Sears to its nonetheless top of line Diehard car batteries. About 2 years and few months I bought a Diehard Sears brand battery at a local Meijers store. Note that it is a sears brand therefore Sears is solely responsible to provide warranty services...
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1.5
I didn't like
  • Sold a warranty on item they did not cover
#876488
I ordered a table on Sears.com and when my order arrived it was only the legs of the table. I called and found out that the table was falsely advertised online as the whole table. No where did it state it was just the legs and it actually gave a full description of the table itself. When I called customer service they could care less and told me to just return the table. I asked several times that they honor the website listing and they would...
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1.3
I didn't like
  • Refusal to not fix the problem and the lack of caring
#730075

With Official Company Response

I am really disappointed in my Sears Craftsman power washer. I bought it 2 years ago. I've used it less than 10 times. I hookup water and go to start it and the pump freezes up to where you can barely pull the starter cord. After I unhook everything and wait 15 minutes I go and try to start it and the engine starts. So I know it's in the pump. I'm really disappointed in this product. All my power lawn equipment is sears craftsman and I...
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SearsCares

SearsCares Hollenstine, have you talked to a Sears employee about this?

Mike_mn

Mike_mn Power/pressure washers are notorious for the pumps failing! Name brands are no exception. In almost all cases, it is the customers fault.
Depending on the climate, improp...

With Official Company Response

Sears outsourced the installation of our new Kenmore Elite 5.0 cu lt washing machine to a third party to deliver and install. Upon installation, I noticed they skipped a key step to ensure the elbow bracket was installed which would prevent flooding (or so the large yellow installation poster insisted). I demanded they re-installed and after 10 phone calls and threat of return, Sears sent out the same transportation company to re-install the...
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SearsCares

SearsCares Dear Anonymous, My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry that your new washer flooded your home after the unit was insta...

#372643

With Official Company Response

My parents bought a new Craftsman lawn tractor two years ago and now there is a problem with the drive system. Sears says it will be 16 days until they can do a service call. That's too long as the grass will be overgrown by then and a professional contract mower service will be used. Dump Sears! We used to buy everything at Sears. Now we buy nearly nothing. You call their helpline and a lady answers that barely speaks English and puts you...
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Anonymous

Anonymous If it were a rental mower or mowing service i might agree with you but it is a repair service to repair your unit . You have to get in line and wait your turn or take it to th...

Anonymous

Really? Who cares if the grass will be tall? Seriously?

#346101

With Official Company Response

SEARS IS AWEFUL! GO SOMEWHERE ELSE! My husband and I purchased a refrigerator from Sears and have had nothing but trouble with it. It is a Maytag and it is a piece of ***. The salesman was awful. He was so busy trying to push a "service plan" on us for HALF THE COST OF THE ITEM it was difficult to get our questions answered. Because the item was a "manager's special" we were treated like we should not care that it does not work properly....
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SearsCares

SearsCares SearsSucksSoDoesMaytag, We are so sorry for the disappointment surrounding the service you received when purchasing of your refrigerator. I apologize the delivery was such a ...

Trying to replace a defective mattress has turned into a month long process. I am currently on hold (HAVE BEEN FOR ALMOST TWO HOURS!!!!). Everyone has been pleasant and offered apologies, but NO ONE is willing to help. All I have received is apologies. One of the reps I spoke to even admitted that there is a severe "disconnect" within the departments within Sears when I said they really struggle with their processes. The first woman I spoke...
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Anonymous

vet323tech 323 I to was having difficulty trying to contact sears being but on hold it's a tactic they use to make you forget about ever calling back so they can drop your claim. The best th...

Anonymous

Raj Same thing here, Dont buy Mattress with Sears Issue: The center part of my mattress goes down (more than half feet) when I sleep on the mattress (but not in matterss sides,...

#221643
Unbelievable! The Sears clerk was super helpful, and took a lot of time with us as we bought a mattress set for over $1,300! Once the delivery man showed up, he refused to deliver it saying he would have to bend it to get it up the stairs to the bedroom, and if he did that, he would have to pay Sears for it because he would be in trouble. Now, 10 years ago a delivery man managed to get our old one upstairs with no problem. Lousy attitude,...
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#196032

Just got off the phone with Sears. Have been trying to get my washer (that's less than a year old) repaired. Already had someone out yesterday and he said he fixed it. He left without running it to make sure it was fixed. Called yesterday afternoon after I realized it was still down and rescheduled a repair for this morning (8am-12pm). I was told I was the first appt. of the day. At 10:30 I called the repair center and they had the guy call...
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#128940

Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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On Thur 6/12 at the St.Clairsville, OH store, I made arrangements for the purchase of a dryer. I forgot my $25-off certificate and made arrangements to make the purchase on Friday 6/13. On Friday 6/13 the new clerk stated that she had worked there for 13 yrs and that two dryers could not be picked up. I explained that the store mgr on Thur said ok and the extra pickup fee was $20.00. She called the asst mgr (Alec) and told him she had worked 13...
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