I went to the Sears website to order and iPad because I wanted something light I could use I in the hospital post surgery. The site advertised an iPad Air 4 but when I clicked to place it in my basket it came up as the iPad 3. I then went to the customer service chat...Read more
We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler...Read more
I didn't like
- Poorly trained staff
- Product quality
- Product defective
Why do you treat customers more as adversaries than appreciated customers? I purchased both a riding mower and new fridge this year from Sears. When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not...Read more
Sears Customer Care Review
Four year old refrigerator and now that our warranty is up the sucker cannot be fixed.Told by two repairmen that Sears will replace our refrigerator since it was unable to be fixed.Sears has transfered our phone to every department who cant help us get our problem solved.Sad part is we have all Sears appliances in our house SEARS SUCKS
Kenmore Grill Review
Warranty service BS with Sears Just had a service call on a 5 year warranty program on grill and Sears says because it is Rusty we will not honor your warranty I can see why they're about to go out of business
Sears delivered Damaged Packaged Refrigrator therefore did not complete delivery. Customer care No communication with customer it will take 7 - 10 days for refund but took my payment within 1 second. This is why SEARS is going out of business all makes Sense Now. What a Joke for a store get better from local Flea Market:(
Service tech came out; said $399 to fix washer and would put parts on order; all other charges would be under warranty. We wrote a check; the parts arrived and took a total of 3 weeks to get someone here. The new service techs said that it was not covered and wanted...Read more
I would like to know how Sears can give a credit card to a 25 year old with one year work history who owns nothing and NOT to someone who has held the same job for 33 years, has paid off a house mortgage,vacation house mortgage,paid off business building mortgage, owes...Read more
All I wanted is to buy a shoe, which cost 60 dollars, the representative said i gt 20 dollar discount for the card. I fell for it, today I REGRET that moment. now i have 90 day late payment of 189 dollars, I never even received the card. my CREDIT SCORE got affected by...Read more
With Official Company Response
SEARS THE WORST APPLIANCES AND SERVICE?
SEARS MAY BE THE WORST APPLIANCE SOURCE? -2 appliance purchases within last 15 months (dishwasher, refrigerator) -Multiple failures on each -3x same problem with Dishwasher, still not repaired -long wait time for service tech (1-2 weeks each repair), total wait time 5...Read more
With Official Company Response
Sears - Poor quality kenmore deep freezers.
I purchased a Kenmore deep freezer model #255.19702010. We have had it for about 14 months and it died, no warning, just thawed out food. Two things make me very mad about this-->1. I took good care of this freezer and stored it inside and free of clutter. 2....Read more
I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance off as usual so I do not accrue any interest, with the intention of requesting an iPad II...Read more
Sears delivered my appliance I ordered from them $3000.00 dollars worth...my girlfriend was at the house for them to do the installation...the "professional" installers could not locate the gas cutoff valve to install my gas range . So they left without the...Read more
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