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I went to the Sears website to order and iPad because I wanted something light I could use I in the hospital post surgery. The site advertised an iPad Air 4 but when I clicked to place it in my basket it came up as the iPad 3. I then went to the customer service chat to get help. The person who began chatting was called Payne. I asked Payne to confirm and Payne confirmed that I would get the iPad Air 4 for the advertised price. My plan was to...
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#755121
We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler who goes through tons of clothes. I am depending on family to help wash our clothes and it's just extremely stressful and a huge burden. After the technician leaves he tells us to...
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1.0
I didn't like
  • Horrible service
  • Poorly trained staff
  • Product defective
#670129

Why do you treat customers more as adversaries than appreciated customers? I purchased both a riding mower and new fridge this year from Sears. When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not have room in his truck for removal. How is it possible to remove a new fridge from truck and not have room for another fridge of same size? This is a mystery. He stated that they...
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Sears Customer Care Review

#939765
Four year old refrigerator and now that our warranty is up the sucker cannot be fixed.Told by two repairmen that Sears will replace our refrigerator since it was unable to be fixed.Sears has transfered our phone to every department who cant help us get our problem solved.Sad part is we have all Sears appliances in our house SEARS SUCKS
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Kenmore Grill Review

#899457
1.2
Warranty service BS with Sears Just had a service call on a 5 year warranty program on grill and Sears says because it is Rusty we will not honor your warranty I can see why they're about to go out of business
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Refrigerator Review

#558798
1.4
Sears delivered Damaged Packaged Refrigrator therefore did not complete delivery. Customer care No communication with customer it will take 7 - 10 days for refund but took my payment within 1 second. This is why SEARS is going out of business all makes Sense Now. What a Joke for a store get better from local Flea Market:(
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Service tech came out; said $399 to fix washer and would put parts on order; all other charges would be under warranty. We wrote a check; the parts arrived and took a total of 3 weeks to get someone here. The new service techs said that it was not covered and wanted an additional $899 for a total of approx $1300. A new machine costs that. We said no and they said Sears will refund except for $79 trip fee but they said call customer service...
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#578200
I would like to know how Sears can give a credit card to a 25 year old with one year work history who owns nothing and NOT to someone who has held the same job for 33 years, has paid off a house mortgage,vacation house mortgage,paid off business building mortgage, owes nothing on credit and has saved over $750,000 in 401k and owns rental property with incomes. WTF? Who is the better credit risk here????? They can't even explain it on the...
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Anonymous

Anonymous That's funny, you have $750,000 and your trying to get a Sears credit card (at probably 25% interest).

#340609
All I wanted is to buy a shoe, which cost 60 dollars, the representative said i gt 20 dollar discount for the card. I fell for it, today I REGRET that moment. now i have 90 day late payment of 189 dollars, I never even received the card. my CREDIT SCORE got affected by 90 points. Never ever will i get another RETAIL card in my life I CAUTION everyone on buy SEAR CREDIT CARD in the name of discount. SEAR CARDS cheat customers big time, they never...
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Anonymous

creditfix SEARS/CBNA ISSUE in credit report
you can write to
Trans Union LLC
P.O. Box 1000
Chester, PA 19022
write a letter attach a ur id card copy and credit report ...

Anonymous

Searsisascam Ok sears stop trying to save your *** with these Anon comments! Be careful workers will sneakily apply you to both cards and if you're denied your credit score gets dinged twi...

#317585

With Official Company Response

SEARS MAY BE THE WORST APPLIANCE SOURCE? -2 appliance purchases within last 15 months (dishwasher, refrigerator) -Multiple failures on each -3x same problem with Dishwasher, still not repaired -long wait time for service tech (1-2 weeks each repair), total wait time 5 weeks in past 3 months -without use of Dishwasher for 5 weeks in past 3 months -Repairs failed first time on both Refrig (Samsung) and dishwasher (Kenmore) -Repairs failed second...
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Anonymous

MO I have been on hold for one hour with SEARS Service waiting for a supervisor to speak with me as to why i am required to pay a Service Call fee of $79 to replace an electronic...

erobbins

erobbins Don't buy refrigerators, dryers or washing machines. I have all three and all three have had big expensive repairs that incurred just after warrantees expired. Parts purchased...

With Official Company Response

I purchased a Kenmore deep freezer model #255.19702010. We have had it for about 14 months and it died, no warning, just thawed out food. Two things make me very mad about this-->1. I took good care of this freezer and stored it inside and free of clutter. 2. After looking online at the large amount of dead Kenmore freezers I thought that they might have extended the warranty out to cover there poor materials used on these freezers. When I...
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Anonymous

Another ripped-off consumer I just removed hundreds of dollars of food that was destroyed when my Sears freezer failed after 15 months. In addition, a year into owning it, I received a notice that the fr...

SearsCares

SearsCares Dear jandh1000, My name is Jay and I am part of the Social Media Support team at Sears and I am deeply concerned about what I have read here. We are truly sorry for the tro...

I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance off as usual so I do not accrue any interest, with the intention of requesting an iPad II next month that was approx. 90,000 points on the Sears Citi Bank Shop Your Way Rewards website. I wanted the iPad to use as a baby monitor because we our expecting our first child in...
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Anonymous

chris problem here is the media is another crooked outfit in bed with your financial insitiution, hard to get justice here

Anonymous

they***** me and did not bothe i had did same thing happen to me they closed my account before i had a chance to cash in my reward points and i had 5000

Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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Sears delivered my appliance I ordered from them $3000.00 dollars worth...my girlfriend was at the house for them to do the installation...the "professional" installers could not locate the gas cutoff valve to install my gas range . So they left without the installation and said to reschedule when the gas shutoff was located. I arrived at home looked under the cabinet and located the shut off valve "Genius". So I called and rescheduled ....they...
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Anonymous

callcenter=twilightzone I had a washer and dryer delivered. The dryer came with the wrong cord (apartment manager error). I had to go to Sears store and trade it for correct one. I have called the...