State: Texas City: Austin Clear all filters (24 of 4549 reviews match)
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I went to the Sears website to order and iPad because I wanted something light I could use I in the hospital post surgery. The site advertised an iPad Air 4 but when I clicked to place it in my basket it came up as the iPad 3. I then went to the customer service chat...
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#755121
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We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler...
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1.0
I didn't like
  • Poorly trained staff
  • Product quality
  • Product defective
#670129
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Sears Delivery Apathy
Why do you treat customers more as adversaries than appreciated customers? I purchased both a riding mower and new fridge this year from Sears. When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not...
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4.0
#665124
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Sears Customer Care Review

Sears
#939765
Four year old refrigerator and now that our warranty is up the sucker cannot be fixed.Told by two repairmen that Sears will replace our refrigerator since it was unable to be fixed.Sears has transfered our phone to every department who cant help us get our problem solved.Sad part is we have all Sears appliances in our house SEARS SUCKS
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Kenmore Grill Review

Sears
#899457
1.2
Warranty service BS with Sears Just had a service call on a 5 year warranty program on grill and Sears says because it is Rusty we will not honor your warranty I can see why they're about to go out of business
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Refrigerator Review

Sears
#558798
1.4
Sears delivered Damaged Packaged Refrigrator therefore did not complete delivery. Customer care No communication with customer it will take 7 - 10 days for refund but took my payment within 1 second. This is why SEARS is going out of business all makes Sense Now. What a Joke for a store get better from local Flea Market:(
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Service tech came out; said $399 to fix washer and would put parts on order; all other charges would be under warranty. We wrote a check; the parts arrived and took a total of 3 weeks to get someone here. The new service techs said that it was not covered and wanted...
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#578200
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I would like to know how Sears can give a credit card to a 25 year old with one year work history who owns nothing and NOT to someone who has held the same job for 33 years, has paid off a house mortgage,vacation house mortgage,paid off business building mortgage, owes...
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Anonymous
Anonymous

That's funny, you have $750,000 and your trying to get a Sears credit card (at probably 25% interest).

#403920
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SEARS CREDIT CARD IS BIGGEST FRAUD AFFECTED CREDIT SCORE
All I wanted is to buy a shoe, which cost 60 dollars, the representative said i gt 20 dollar discount for the card. I fell for it, today I REGRET that moment. now i have 90 day late payment of 189 dollars, I never even received the card. my CREDIT SCORE got affected by...
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Anonymous
Sonny

I recently purchased 4 pairs of shoes at Sears. When I arrived at the purchase counter, a sales clerk asked me if I wanted to save 30% by applying for a Sears Credit card. I q...

Anonymous
creditfix

SEARS/CBNA ISSUE in credit report you can write to Trans Union LLCP.O. Box 1000Chester, PA 19022 write a letter attach a ur id card copy and credit report and tell them take i...

#376650
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With Official Company Response

SEARS MAY BE THE WORST APPLIANCE SOURCE? -2 appliance purchases within last 15 months (dishwasher, refrigerator) -Multiple failures on each -3x same problem with Dishwasher, still not repaired -long wait time for service tech (1-2 weeks each repair), total wait time 5...
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Anonymous
MO

I have been on hold for one hour with SEARS Service waiting for a supervisor to speak with me as to why i am required to pay a Service Call fee of $79 to replace an electronic...

erobbins
erobbins

Don't buy refrigerators, dryers or washing machines. I have all three and all three have had big expensive repairs that incurred just after warrantees expired. Parts purchased...

#356677
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With Official Company Response

I purchased a Kenmore deep freezer model #255.19702010. We have had it for about 14 months and it died, no warning, just thawed out food. Two things make me very mad about this-->1. I took good care of this freezer and stored it inside and free of clutter. 2....
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Anonymous
Another ripped-off ***sumer

I just removed hundreds of dollars of food that was destroyed when my Sears freezer failed after 15 months. In addition, a year into owning it, I received a notice that the fr...

SearsCares
Sears Response

Dear jandh1000, My name is Jay and I am part of the Social Media Support team at Sears and I am deeply concerned about what I have read here. We are truly sorry for the tro...

#356497
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Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance off as usual so I do not accrue any interest, with the intention of requesting an iPad II...
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Anonymous
chris

problem here is the media is another crooked outfit in bed with your financial insitiution, hard to get justice here

Anonymous
they***** me and did not bothe

i had did same thing happen to me they closed my account before i had a chance to cash in my reward points and i had 5000

#321026
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears delivered my appliance I ordered from them $3000.00 dollars worth...my girlfriend was at the house for them to do the installation...the "professional" installers could not locate the gas cutoff valve to install my gas range . So they left without the...
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Anonymous
callcenter=twilightzone

I had a washer and dryer delivered. The dryer came with the wrong cord (apartment manager error). I had to go to Sears store and trade it for correct one. I have called the...

#319585
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