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Similar Issues?? Reach me at yost2@hotmail.com 1) Per Exhibit A, I purchased a Kenmore Elite Refrigerator, Model 79572053110, on August 13, 2011 with delivery and possession happening in early October. Although the refrigerator was expected for delivery in mid-September, it was just out of manufacturing in August 11 and not available until an adjusted date in late September with delivery actually occurring in October 2011. I was away on the...
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1.0
#989849
I ordered a whirlpool dishwasher on 06/30/2016 expected delivery and installation date 7/2/2016 by Roy Feagley installation. No call no show. On 7/5/2016 after returning home from the holiday. I called to status the delivery and installation. The Sears rep who was clearly overseas and could barely understand my English said that she could not get in touch with installer. I called multiple times to installed with no answer. I called Sears to see...
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#877175
Sears is the worst company In the WORLD!!!!!!! .... I went It the store to buy a washer and dryer .The rep told me the only way to get free delivery is buy it online. So we went to put the order in with the rep .a old address from another state came up we updated that information submitted the order and It changed it back to the old address the rep tried to change it and it wouldn't change. So he called sears to cancel the order an they gave...
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#794188

Short Review for October 11, 2016, pc_payment

#935124
2.0
Sears - Simple Review #1476241232
Sears - Simple Review #1476241232
Sears - Simple Review #1476241232
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In sears the san antonio tx I pay $1026.70 for the incomplete service
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Staff Review

#608972
3.5
Worst customer service. Old lady's are so slow at the register. Like they don't really care of course they have all day. 5 people in line. Been in line for 35 minutes that's ridiculous. Sears at fort worth Texas inside hulen mall please update ya's customer service guys.
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I bought my mom a washer and dryer. They didn't need one of the hoses so it was returned and I still haven't received the refund. The washer and dryer was delivered on December 17th 2015. I've talked to two people saying they're going to get me my refund and that they received the part back that they did not need. I could have something for 2 years from Walmart and take it back and there would be no questions! Don't ever shop there! The worst...
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Anonymous

Anonymous Hopefully when Trump is elected he'll force them to return the money and then deport them!
He'll also give ME compensation because I am also enraged at this HORRIBLE CUSTOM...

1.0
#772161
I ordered two blow dryers to be delivered before Christmas. on December 23, the order arrived but the box was completely destroyed. One of the blow dryers was missing altogether and the remaining blow dryer had box damage within the delivery box. After an hour on the phone, a new order was replaced, paid for again, and I was guaranteed the order was available for pick-up at a store location on December 24, in time for Christmas. The second...
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1.0
I didn't like
  • Damaged goods policy inconveniences the customer
  • Missed promised delivery and customer service call handling
#759657
I called in a Tuesday and scheduled the next available appt for the following Friday. They scheduled the appt window from 3-6. No one called or arrived. I called at 7:00 to see what happened and the customer service agent said e would find out and call me within 30 minutes. I never got a call back. I again called on Saturday and the agent told me the next available appt would be the following Friday. Will never use Sears Home Services again....
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#646320
If your order was not correct.Then I would say that this is your fault.You yourself placed the order correct?How does one place an order for an King Size mattress set and Order only one box spring Duh.This say's a lot about the person placing the order.Where do you get off placing the blame on someone else?You should be happy they did not ship this one box spring along.Hopefully you learn to read and Pay more attention to detail the next time...
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#580333
Purchased a washer & dryer from Sears in January and for 3-4 months everything was fine. Then the nightmare begins. I have spent more time on the phone with them and taken more days off of work to wait on a technician to come out. First time the technician came out and fixed the problem and said there was a design flaw with the specific model and we should try and get a new one. Second time they scheduled it (under the wrong name and model)...
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#533367

With Official Company Response

I cannot tell you how disappointed I am in Sears . I bought a new microwave oven combo AND WARRANTY June 30 2013. It broke mid October. I I have had three trips by the repairman . It is going on 5 weeks without a working oven. What happened to Sears standing behind its products? I thought the Warranty would have provided for a new oven by now. I called the BBB to file a complaint but I am still no better than I was last week, last...
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Anonymous

Anonymous Don't fall for the "Sears supposedly cares" team. They will disappoint you the same way the call center does. Try the phone number provided below but don't expect anything. ...

SearsCares

SearsCares Hi Anonymous, We appreciate you taking time to post about your combo microwave unit; we certainly can see how this has caused you to be disappointed. My name is Brian and I ...

#388302

Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(800) 549-4505
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With Official Company Response

The little halogen light bulb inside my Sears Kenmore Elite oven went out. The owners manual pretty much says to put gloves on, pull the glass cover off, pull out the old light bulb and put a new one in. However, it's an odd lamp. The manual does not say what type and the markings burned off the old one. I called Sears Parts, and for $80 they will sell me a complete new assembly with the socket, the glass, the housing, the wiring and everything....
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Anonymous

Anonymous Just had the same response.This a rip off by fridgeadare company. It would cost 93$ plus I would need to get a person to install and that would be another 80 $. Sears is a ver...

SearsCares

SearsCares Anonymous435217, My name is Liz and I am with the Sears Cares escalations team. We do our best to make every service interaction both positive and memorable for our customers...

#367657