Had shs out to fix my Lennox Heat pump. Technician said a board needed replaced he was unable to order the part.
Talked to 3 different people each time I called I had to go thru the same story over and over . I kept their names but they must make them up as they go because nobody recognized or had a record of previous conversations.Spent 3 hours on phone with their complaint dept.
Was told they won't order the part and wont refund my money. Felt sorry for the tech.Don't trust sears home services.Go somewhere else.