I bought a fridge from a Sears outlet that had a small dent in the back. No biggie.
Awesome deal I thought! The delivery guys come to deliver the refrigerator, and call me out to the truck because "they have a problem". One of the shelves is shattered and the refrigerator is filled with glass. I called the outlet store and they said that they can exchange it for one they have in the store, but it has a badly dented front..or "their best option" -accept the shattered fridge and call some 1800 number and schedule a technician to come out at some point and replace the shelf.
1) I am 8 months pregnant and moving into my first home, I do not need shattered glass in my new home that I am about to bring home a newborn into (the delivery guy even said it was so bad, that he did not feel comfortable bringing it into the home. 2) You all break my refrigerator and want me to figure out getting it fixed which could take weeks that I do not have to be without a fridge!!?! I told them to take it back. I am trying to figure out what my options are at this point since the 2 options that Sears has given me are ridiculous.
It is not like the refrigerator malfunctioned....YOU ALL BROKE IT!!!!
This is by far the worst delivery/buying experience I have ever had. Sears has gone way down hill.
Product or Service Mentioned: Sears Delivery Service.