I purchased a Sterns and Fosters Mattress four months ago which cost about $2500. It is to be Sears top of line mattress.
Since then it has half inch sag already. I wake up with back aches and neck pain that I never had before. I called Sears Customer Service and the Store Manager. The Manager said he will not do anything and has to get worse before they exchange it.
Customer Service said they will return it, but the Store Manager reversed the decision. Talk about being lied to. Sears does not care about their customer.
Do not buy your furniture or appliances from Sears. You will regret it.
Monetary Loss: $2500.