I submitted a post about a month ago after Sears told me that I had two different things wrong with my car, after two different times taking it in after screwing up my car both times. The second time was for them to fix what happened the first time and it came back WORSE than before.
I went through their "corporate office" and complained about the issues and they basically said they had no idea as to what was wrong with my car and to bring it in AGAIN (3rd time) which I refused after they told me that I would be paying for the repairs, because they didn't accept responsibility for the first two issues! UN-***-BELIEVABLE! I paid over $90 for an alignment (2nd time) that I realized was never done, after I got back in my car and drove it off the lot. I brought it to a different shop to have the issues fixed that SEARS CAUSED in the first place and these guys told me FLAT OUT that there was absolutely NO POSSIBLE WAY that an alignment was ever done on my car.
"Impossible" was the word used. My alignment was not only soooo far off in all areas, but they had to heat the axle sleeve just to get it loose because it hadn't been moved in so long.
I hate sears and will now make it my mission to get people to never go there. *** YOU SEARS.
Monetary Loss: $90.