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We had Sears install a new garage door opener and I told them that I wanted everything from the old unit but after the install I found out that the wall unit, control panel (this opens and closes the door and has a button to turn on and off the light on the opener) was missing. I called Sears and they said they would ask the the Technician about it and of course he said everything was there.

It was taken by the technician probably to use as an upgrade control panel for one of his future customers. I thought I could trust a name like Sears but obviously I was wrong!

Product or Service Mentioned: Sears Garage Door Installation.

Reason of review: Missing wall unit.

Monetary Loss: $75.

Preferred solution: Full refund.

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